Restaurante italiano - pizzería - Ris8tto — Restaurant in Valencia

On October 17th, 2024, my girlfriend and I decided to dine at this restaurant after reading many positive reviews. We were in the mood for Italian cuisine. My girlfriend ordered pasta, and I opted for a pizza. Shortly after the food arrived, my girlfriend noticed a small hair on the edge of her plate. While this shouldn’t happen, we chose not to make an issue since it was at the edge and hadn’t really touched the food.

Unfortunately, the taste of both the pasta and the pizza was quite average and didn’t live up to the price. However, the size of the pizza was fair.

Things took a turn for the worse when, upon reaching the second-to-last slice of my pizza, I found another hair baked into the crust. This was particularly unpleasant as it was clear that the hair had gotten into the dough before the pizza was even cooked. I immediately notified the waitress, who took my plate away without offering an explanation or asking if I’d like to keep the last uncontaminated slice.

A few minutes later, a different waitress asked if I wanted another pizza. Given that I had already eaten most of the first one, a second full pizza wasn’t a feasible option, and I explained that to her. She walked away without offering any alternative, such as a complimentary dessert or drink. At no point did anyone apologize for the incident.

To make matters worse, when we received the bill, I was charged for the pizza in full. This felt incredibly unfair, considering what had happened and the fact that no alternative solution was offered. Should I have just accepted a free replacement pizza, eaten one slice, and left the rest? Ridiculous.

While a hair in food can occasionally happen, the staff’s lack of proper handling and service was unacceptable. I’ve never experienced such poor customer service in a situation like this. I cannot recommend...

Locationwise: in the heart of downtown VLC, only 150 - 200 m from Plaza de Toros & Vlc train Station Nord! Just in a shopping street among shops and other eateries…

So… don’t expect the best of the best food, as it is NOT! But… honestly, also not bad, no… it was ok … whatelse would you expect in such an A- shopping location…

But the pizza was good of taste and definitely full with ingredients… in my case: ham & mushrooms. Nowadays… you have to search for these ingredients…

We also ordered a pork tenderloin with gorgonzola sauce… that was also not bad at all. Portions are big… quality/price wise, ok.. conform location.

Glad that I tried it, but for me, its not an eatery where I have to come back, when in Valencia…

Seating outside on the terrace is fun… seeing a lot of movements…

And view at the...

We had dinner in this restaurant during Fallas. Service was quite slow and not very professional. Our waiter was very nice but one of us got their food a lot later then everybody else (we almost finished eating when she got her meal). We were seated upstairs and didn't notice the sign that we can't pay separately. In the end the issue was resolved but it took some arguing and having to talk to the manager about it. It would probably be beneficial to warn the guests before ordering since splitting the bill is almost always allowed in Valencian restaurants. The food was average, I had carbonara which was very liquidy and not much taste to it. A friend had the asparagus risotto and the asparagus was overcooked. Also, for the price there are better...