KFC - Wellawatta — Restaurant in Colombo

I hopped in to KFC Marine Drive Col 6, at 12.30 pm thinking of buying a regular Biryani & a Mirinda quickly. There were only 4 customers including me. All of us were just kept waiting at the counter for exactly 5 minutes even without asking what we wanted. It was to hot outside to look for an alternative food joint. So we all waited.

Since I got to KFC in a tuk, I knew exactly when I got there to the counter. So, it took exactly 14 minutes for the only lady who served the customers to ask me what I wanted. Loud and clear I said, "1 regular Biriyani & 1 large Mirinda". She walked to the food and asked me again. " 1 regular Biriyani & 1 large Mirinda", I repeated. She spilt the Mirinda a couple of times into the tray, got my drink, and decided to serve another customer. I waited. She saw me with a 5000/- note and said very coldly, "no change pay by card". So I gave my card and asked again for my Regular Biriyani. She had to pick up at least 10-12 chicken pieces from the same tray, to decide which two to serve me in my rice. She managed to find the smallest two pieces for me. (Nevermind. I have eaten KFC for over 35 years from many lands. So I know this is not KFC's way)

There was no welcome to any customers, no apology for delays, and not even a thank you at the end of a purchase. For goodness sake, at least smile at customers??? No.

I really felt like I walked into KFC to see a lady boss's attitude. It was the most annoying quarter hour spent at a KFC ever. Actually, all 4 customers were exchanging looks probably because we all felt the same.

Dear KFC, please educate your staff about being courteous to customers - no matter who they are. Tell your staff to show some attentiveness. If they need time to prepare food, they should just tell it to the customers politely, so we know what's going on. Even if it's taking too much time, if the service is nice and polite, customers will be patient. This is not the era where sales people and vendors give attitude to customers. Don't spoil an international brand name by your careless and ignorant behaviour.

Please take this constructively....

KFC - Wellawatte (Marine Drive) is a branch of the international fast-food chain Kentucky Fried Chicken (KFC), located along Marine Drive in Colombo, Sri Lanka. Marine Drive is a prominent road running parallel to the coast, offering scenic views of the Indian Ocean. This KFC outlet is popular for its convenient location, often frequented by people looking for a quick meal while enjoying the beachside ambiance. Like other KFC outlets, it serves a menu featuring fried chicken, burgers, wraps, and other fast-food items.

KFC Wellawatte, located in the bustling Wellawatte area of Colombo, Sri Lanka, offers similar facilities to other KFC outlets. Here's what you can typically expect:

Indoor Seating: Comfortable air-conditioned seating is available for customers dining in.

Takeaway and Delivery: KFC Wellawatte provides takeaway options, and delivery services are available through platforms like Uber Eats, PickMe, and the KFC app.

Parking Facilities: Some parking may be available, though space can be limited due to the busy nature of the Wellawatte area.

Free Wi-Fi: Customers can typically access free Wi-Fi, making it convenient for working or browsing while enjoying a meal.

Restrooms: Standard restroom facilities are available for diners.

Wheelchair Accessibility: KFC branches generally strive to provide wheelchair-accessible entrances and seating areas.

Family-Friendly Atmosphere: The outlet is often family-friendly, catering to both solo diners and families with children.

These facilities make it a convenient spot for both quick bites and family outings in the...

Since every KFC outlet has the same food, I I have tried every variety on the menu and can proudly say that I'm nuts about their food, ignoring the calorie count of course. Presently the place is under renovation, so its a bit of a mess. I frequently work late and miss lunch. This is one place I can expect to find Rice (biriyani) even at 3.30 p.m.

My favourites are the Grilled Chicken (a full thigh cooked in Bar-be-cue sauce) with Biryani (Rs. 380), and Spicy Rice with a chicken breast fried KFC style (Rs. 340), well worth the price.

With regard to dessert, I like their sundaes specially the strawberry and pineapple sundaes, but the best is the biscuit pudding made specially for KFC by CBL. This is the ONLY place you can find Biscuit Pudding made WITHOUT eggs, plus it is made with real chocolate and NOT cocoa powder - yummy!!!. I'm not a chocolate fan but this is the ONLY chocolate item I eat.

On the overall, the staff is generally courteous and very helpful. All types of cards accepted including AMEX. They also offer delivery - you can make the payment and give the address...