A Disappointing Experience at The Mango Tree

My recent visit to The Mango Tree was filled with disappointment and frustration, as the restaurant made multiple mistakes. Here's a breakdown of the issues I encountered:

Hidden Charges and Lack of Transparency:- The first letdown was the restaurant's practice of collecting a service charge and an undisclosed government tax. While I understand that service charges are common in some places, customers have the right to know about these additional costs upfront. The fact that the government tax was buried in tiny text at the bottom of the menu is inexcusable. Such practices feel like an attempt to deceive patrons and take advantage of their lack of awareness about the charges.

Suggestion:- The Mango Tree should clearly display all charges, including government taxes, on the menu in a prominent and easily visible manner. This way, customers can make informed decisions about their expenses before placing an order.

False Promises :- when inquiring about the possibility of using the "koko" payment option, the staff assured us that they did accept it. However, at the end of the meal, they told us that their koko account was locked, and they couldn't process the payment as promised.

Suggestion:- It is imperative that the restaurant ensures the availability and functionality of payment options they promote. If a particular payment method is temporarily unavailable, customers must be informed beforehand to avoid any inconveniences or surprises during checkout.

The combination of these two mistakes made for a highly unpleasant experience at The Mango Tree. As a customer, I expect honesty, transparency, and reliability from any establishment, especially when it comes to financial matters.

I urge The Mango Tree's management to take immediate action to correct these issues and prevent similar incidents from happening in the future. By being transparent about charges, displaying them clearly, and ensuring that advertised payment options are functional, the restaurant can rebuild trust and provide a better dining experience for its patrons.

Until these necessary changes are implemented, I cannot recommend The Mango Tree to others, and I will think twice before considering another visit. As a customer, I hope that my feedback will be taken seriously and lead to positive changes in the restaurant's operations.