The Lady Hill Hotel — Restaurant in Galle

We came here with elderly family and one lady in our party had a motor neuron disease making it very hard for her to climb steps. I specifically asked the hotel prior to making any reservation explaining that we had a disabled guest in our party. Are there steps? Only three steps at entrance I was told. "We have elevators". I even inquired about power cuts and they said "Don't worry madam we have a generator".

That was a lie. Mislead by this unscrupulous hotel - our holiday was ruined. There are 16 steps entrance exposed to the rain before you can step into any elevator. Every single floor you have to either climb down 10 steps or up 5 steps to reach any elevator. But the absolute worst was the narrow 10 steps from the top-most elevator to their restaurant.

Our guest with the walking disability had such a rough time. She made it up to that restaurant for one single meal. Next meal she felt her knees buckle under her and refused to go up to their restaurant. If she had fallen she could have easily had a fracture and been bed-ridden. It was a huge risk we did not want to push her to take.

The entire trip from Colombo to Galle with 8 guests was to spend time with this wonderful lady who had trouble with steps. We booked 3 rooms for 2 nights and so had a total of 5 meals there and sadly our guest-of-honor and reason for the trip was stuck in her room with room-service for 4 of those meals. It was so sad. The first day's meal was about 1 hour late as well.

Apart from being utterly DECEIVED by this hotel about the absolute lack of accessibility, the staff was wonderful, the food tasty and the place very clean. Special thanks to the concerned staff who were always willing to help our elderly guests and carried umbrellas for us when...

We could not have been happier with our stay at Lady Hill hotel. We moved from a hotel that we didn’t like, so all that was available was the room on the ground floor. We were a bit concerned with this but actually it was a really sweet, clean little room with a little courtyard and fish pond which gave us privacy in the mornings to open our double doors.|The staff are absolutely delightful. Every single member of staff meets you with true Sri Lankan smile and an eagerness to help. |Our reason for being there was to go to the cricket so this is a prime location. A 15 minute walk down the hill take you straight to the cricket ground and another 20 minutes walk inside the walls of the fort. |In the day time we went to the cricket and in the evenings we wandered around the old town. The walk back to the hotel in the heat is a bit tough because it’s up a very steep hill but for 300 rupees , it’s easy to catch a Tuk Tuk and everybody knows where Lady Hill hotel is.. |The complete bonus was a swimming pool because we didn’t see any photos of it. It’s spotlessly clean with a beautiful view over the city|But what we loved most about the hotel was that they love animals. There’s a resident dog who is very very sweet called Brownie and a gorgeous cat. They take great care of these two and for us that was a sign of...

We had a very comfortable stay here for one night. The rooms are beautiful and cozy, with lovely little touches at every nook and corner. The rooftop restaurant offers a view of the ocean on 2 sides and a bird's eye view of Galle. It's the perfect place for a cold beer in the evening. However, it closes at 10pm. The staff are very polite and helpful. Wifi is strong in all parts of the property. Although the property is small, it has been decorated very nicely. There is an on site spa which is very good. We got tokens for a free head spa each and it was really nice. The breakfast is not a buffet but they will serve you eggs, sausages and fruits at your table. It would have been good if they could arrange the spread in a buffet for us to choose from. There is a beautiful aviary on their property across the road. All in all we really enjoyed the stay here, and being the last stop on our trip in Sri Lanka, we have now come to realize that the star ratings for hotels in this country do not hold up to the same standards of other countries. There's no gym in this 4 star property and no 24 hour restaurant. The shower heads need to be changed as the throw of water is harsh and uncomfortable. The swimming pool is right at the property entrance so there's no privacy and also the water...