Swadishta Schöneberg - Vegetarian Indian Restaurant in Berlin — Restaurant in Berlin

DAYLIGHT ROBBERY!

Was here 2 months before with my girlfriend I want to comment about their dishonest practice.

Accidentally paid €50 instead of €40 over their PayPal (which obviously included a 10% tip over a bill of €36).

Once paid, the restaurant didn't give a damn even if it was a minute after paying and told us they cannot return it. The waiter said the owner will return the money and took my number. Did not bother to call. Contacted the owner over PayPal and still did not return the money. Clearly, they did not want to return the unearned money. If this is not robbery, I don't know what is. WHAT A SHAMELESS BEHAVIOUR!

Such practices are questioning the honesty of these people running the business. Makes it even more difficult for me to tip these scammers.

On top of this, the tables were not clean and spider web along the walls. No wonder why nobody was visiting here - huge place with all tables empty. At least, could have served their only visitors well.

We would NEVER VISIT again and would NEVER RECOMMEND anyone reading this comment to visit.

Editing to respond to the owner's comment - Your employee told us card payment is not working but I can send PayPal to the owner's PayPal. That's why I mentioned "Accidentally" Your employee took my phone number and promised a callback and the owner will refund via the PayPal.

Money was paid from my girlfriend's PayPal.

Either your own employee has scammed you or you had no intention of returning that money even after taking our phone number and us following back to you. Either way, loss is customer's.

Plus I already got in touch with the WhatsApp number mentioned in the website and they still have no intention of...

And it gets better. Now they deliver to my area and the interface for their website through which I can order is seamless. It is directly with them and no extra charges..

————————————

Customer service and care redefined and taken to another level altogether!!!

My children wanted to have food from Swadishta and we just felt a km short of the delivery range - I spoke to the restaurant and they have made arrangements to deliver at a very nominal fee. Totally touched by the level of care and service. Thank you so much. ———————— There are times when you forget everything around you and just live happily in that moment... Thanks to Swadishta, we had a fabulous lunch experience - we were ordering a takeaway after days and to say that Swadishta went over and above in ensuring customer delight is an understatement. The food on the table disappeared in minutes, else I would have loved to share photos of the amazing vada pav with that orange chutney powder and fried green chillies that took me back to my Karjat vada pav days ... The malai kofta and Palak paneer were cooked to perfection and were the best accompaniment to the whole wheat chapatis and garlic naan. The icing on the cake was the Aamrakhand - I literally wish I had ordered more...

The order was ready in 25 minutes with a surprise for us - we had requested for hara bhara kababs only to realise they weren’t available today - but lo and behold they made it for us ... and they were yummy ...

Thank you...

Had dinner with my family. We had a reservation. Staff was not so much interested in showing us the table (three of them kept looking at each other to figure out whose turn it is). Once we sat at the table, we asked for a baby chair which we got. Staff brought 2 plates and two sets of cutlery. kid(not a baby) was not offered any plate or cutlery. We asked for it but still nothing. We asked again and finally got the plate and cutlery for the kid.(thankfully someone realized that kid can also eat). We ordered drinks and water for the kid. Again, didn’t get a glass even after asking repeatedly. At this point it was a bit annoying. Ordered starters, kulcha and swadistha thali(combination of multiple dishes served on a plate). At the end of the meal, asked to pack the food and staff says we don’t do that. Asked the other staff(who had got the plate, cutlery and glass for the kid) to pack. He asked one of his colleagues to do that. The colleague basically dumped all the food(around 5-6 dishes) inside a box. Attached a photo for reference. Basically all the dishes were on top of each other and mixed with each other(read cocktail of dishes). Had a terrible experience. Never again. Won’t recommend anyone with kid or anyone looking for good quality authentic Indian food in Berlin. Food, service, experience are all pathetic. Only positive thing is probably the art inside...