Master Burger — Restaurant in Göteborgs Stad

Master Burger had a central location, just a few meters from the public transport hub Korsvägen, Liseberg and Universeum. The place had an inviting outdoor seating area as well as pleasant interior premises in a modern "diner style" with graffiti on the walls.

We received no greeting or sign to be seen by the staff upon arrival. As the autumn weather showed its best side, we chose to sit down at one of the pleasant tables in the outdoor dining area. After waiting for approx. After 10 minutes of getting attention from some of the staff, I chose to go into the room to find a menu. On the way out, I was met by an employee who explained that all orders had to be made at the bar counter inside the premises. This was perfectly fine, even if serving at the tables would have helped to lift the overall experience.

The menu consisted of eight different burgers which also included a chicken burger, halloumi burger and a children's burger. In addition to the burgers, there was a selection of side dishes such as fries, onion rings and various dipping sauces. The place also had a lunch menu with advantageous prices on menus that included a burger, fries and coffee.

We chose to order a "Backyard burger" and a "Kids Burger" respectively, as well as fries and truffle mayonnaise dip. The order was quickly taken by the employee standing at the bar counter, but I missed a little more interest and commitment.

The food was served at the table after approx. 15 minute waiting time, which was experienced as good in relation to the type of place. The "Backyard burger" had a decent presentation, but did not particularly stand out compared to similar places. This also applied to the children's burger. The "Backyard burger" consisted of a piece of meat made from ground beef, truffle mayonnaise, two slices of Pepper Jack cheese, fried mushrooms and fried onions. The meat tasted excellent, was cooked medium and had good chewing resistance. The cheese and truffle mayonnaise helped to lift the experience, but unfortunately the onion was a little too much fried, which gave a slightly burnt aftertaste. The accompanying fries tasted okay, but did not stand out.

The children's burger consisted of a piece of meat made from ground beef, as well as cheddar cheese, ketchup and mustard. The burger tasted excellent and seemed to be made with fresh and fresh ingredients. The dish was also served with the same fries as the Backyard burger.

The staff were generally not very present and we received no follow-up during the meal or any greetings when we left the restaurant. The food that was served was good, but not exceptional, and service and commitment are important so that the guests...

After placing our orders, we proceeded to make payment via card. Although the Giro Terminal stated the payment had been accepted, the presumed „female owner“ was impatient and said it had not gone through. There was no confirmation that the transaction had failed. She requested we pay again. I used my card once more and this time as it was the same amount and the same card being used within half a minute, the transaction was refused due to duplicate payment information. The Giro Terminal on our side also clearly stated that a refusal occurred due to duplicate transaction. The owner continued to express that the payment had not been completed and so my wife made payment with a digital card from the same account.…. whilst eating we checked our account and found that two payments had been booked off…. We spoke to the lady and she said would check. She was convinced we could not have used two different cards from one account… Unfortunately we had to approach her again and then she told us she would make a refund, but tomorrow. We refused a refund on the next day and requested payment at that moment. The refund took twenty minutes to process, but we waited as we were not willing to return the next day and who knows what would then have been the case…. We were not offered a drink whilst we waited…. The Food: The beef burgers were okay, the mixed fries were not so good because the sweet potato fries were nearly burnt…

for us it is not an experience we want to repeat :( The refund we insisted on was back on account...

Visited for lunch a few weeks ago and took the cheese & bacon burger. It wasn’t bad, but I wasn’t overly impressed with the cheese or density of the burger. The fries were a bit on the greasy side, however (obviously fries are in general, but this was slightly on the other side of acceptable - but only slightly). I’d come here again for the lunch menu but I don’t think I’d visit with family or for an...