Disappointing Experience at BrewDog - Poor Service and Food :(
While I've always appreciated the atmosphere and the friendly staff in the past, my most recent visit was marred by a series of issues that left me questioning whether I'll return.
Poor Service: The waiter failed to provide clear instructions that eating while playing shuffleboard was not allowed, and the situation was exacerbated when a waitress scolded me in front of the entire group and other visitors. This unprofessional behavior put a damper on the entire evening . Given that half the group was playing and the other half was simply snacking and drinking, this policy seemed unreasonable, especially when the waiter had taken our snack order before without warning us about this rule.
Long Waiting Time and Food Quality Issues: Waiting nearly an hour for popcorn is simply unacceptable. To make matters worse, there were issues with the food itself. The waiter couldn't differentiate between the regular and vegan burgers, leading to confusion when serving the dishes. The mac 'n' cheese arrived ice-cold, as if it had been taken straight from the fridge, and the "avocado salad" lacked any trace of avocado, leaving us with nothing more than greens and cheese for a steep price of 150 kr. These culinary mishaps were indicative of a larger problem with the kitchen and service coordination that evening, and they significantly detracted from our team event.
In conclusion, my recent experience at BrewDog was profoundly disappointing. While I've previously enjoyed the atmosphere and the people there, the issues with service, food quality, and communication during this visit have left me with a sour taste in my mouth. I genuinely hope that BrewDog addresses these problems, as I would like to see the establishment return to the standards it once upheld. However, as it stands, I'm uncertain whether I'll be returning...
Read moreNot-So-World-Famous Wings – A Letdown at BrewDog Malmö
This review strictly concerns the wings – not the rest of the menu.
We visited BrewDog Malmö on a Wednesday, drawn in by their “World Famous Wings – All You Can Eat” offer. With a name like that, expectations were sky-high. Unfortunately, what we got didn’t even scrape average.
The wings were, at best, forgettable. The Korean BBQ and Lemon Cajun varieties were dry, under-seasoned, and tasted like they’d been waiting under a heat lamp since lunch. Disappointing – but nothing compared to the horror that was the Buffalo wings. Sour, bitter, and oddly reminiscent of the taste that lingers after throwing up… not exactly the “flavor explosion” you’d hope for when ordering wings advertised as “famous.”
Service didn’t help salvage the experience either. While generally polite, the staff moved with glacial speed. Refills took so long that you begin to wonder whether the “all you can eat” deal is just a psychological endurance test. If you’re hungry, bring a snack while you wait – or better yet, just eat somewhere else.
At 249 SEK, you’d expect at least decent wings. What we got felt more like a warning: flashy marketing, subpar food, and a dining experience that drags.
Save your money – and your appetite – for literally...
Read moreNice place with a good vibe and a nice selection of beer.
BUT we went for wings Wednesday today and have been doing so once in a while for a few years and today it just did not feel worth it. We didn't have a dedicated server for our table and every time we asked for something, like more napkins, dips or forks, it felt like we were just being a major inconvenience to the servers. On top of that we waited for more than an hour for a refill of our wings and that was after a server slapped a takeaway box in front of one person in our company who happens to eat very slowly. When asking for a refill of our wings, after getting one serving, it felt like we were expected to be done and leave. A few of us did however get a second serving and when going for thirds they were out of chicken... It didn't feel great seeing chicken being served to other tables as we were frantically trying to get the attention of anyone to order seconds.. After calculating our value it's clear that we'd be better off just going any other day and order 100 wings, and however petty it might feel to calculate something like this I felt like I didn't get any value for the...
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