Restaurant Ricordi — Restaurant in Stockholm

Terrible Experience at This Restaurant – Hannah Staff Needs Serious Training

I had an unpleasant and unforgettable experience at this restaurant, particularly due to the behavior of the waitress, Hannah, whose actions came across as discriminatory. While I understand the importance of hospitality protocols, this situation could have been handled far better.

Here’s what happened:

My father-in-law, boyfriend, and I came to this restaurant in the heart of Stockholm, where we had a reservation. The manager promptly seated us, which we appreciated. However, things quickly went downhill when it came to ordering drinks.

Hannah, our waitress, immediately told my boyfriend, “Oh, I can’t serve her (me) a drink.”

Confused, we asked why.

She replied, “Oh, because she’s too young.”

She then turned to me and asked, “How old are you?”

Frankly, her tone and approach were far from hospitable. I replied that I was 23, to which she said, “I need to see your ID to serve you a drink.”

While I fully respect the need to check ID when serving alcohol, her initial statement was unnecessary and inappropriate. Instead of politely asking for my ID upfront, she judged my age based on appearance and outright refused service.

I calmly explained, “You should’ve asked for my ID first instead of saying you can’t serve me a drink. That’s not how hospitality works.”

I’ve traveled extensively and understand that verifying a customer’s age is standard procedure worldwide. However, in my experience, staff typically ask for ID first, not make assumptions based on looks. Coming from Bali, where we welcome millions of tourists every year, this level of judgment and lack of professionalism is shocking.

To make matters worse, I noticed that Hannah later served wine to another young-looking individual without asking for their ID. When questioned, she justified it by saying, “They look older.” This inconsistency only reinforced my belief that her behavior was biased.

The situation escalated to the point where the manager intervened. While I appreciate her attempt to smooth things over by offering us dessert, she dismissed my concerns by describing Hannah as one of their “sweetest colleagues.” Unfortunately, I did not see this side of her that evening.

Adding to the discomfort, while I was discussing the issue with Hannah, she inappropriately placed her hand on my boyfriend’s shoulder. She really didn’t confern for her attitude.

It’s hard not to feel that my ethnicity and appearance played a role in how I was treated. Making snap judgments about customers based on their looks is not just unprofessional, it’s unacceptable, especially in a city as diverse as Stockholm.

To the management: I strongly urge you to train your staff to treat all customers with respect and professionalism. Always ask for ID politely instead of jumping to conclusions, and ensure your team maintains a consistent standard for all guests.

While I appreciate the manager’s effort to address the situation, I cannot overlook the poor treatment I received. I was tempted to leave a - 1 billion stars review, but out of respect for the manager, I’ll give two stars.

Thank you, but I won’t be returning. I hope this feedback helps you improve and avoid losing future customers due to similar issues.

(It’s not about the policy or the drink , Hannah needs more training)

Spoiler : Hannah didnt even apologize for any of...

I recently had the misfortune of dining at this restaurant, and while the food wasn’t bad, the service was absolutely dreadful. My girlfriend and I arrived right on time at 7:45 PM, but there was no one to greet us for a full 1-2 minutes, which already felt off. Eventually, a lady approached and gestured for us to follow her to the table—she didn’t say a word, just pointed. Then, she casually indicated the coat rack without saying anything like “you can hang your jacket here,” which struck me as odd.

Our order was taken promptly, and both the drinks and starters arrived on time. However, after finishing them, we ended up waiting a full hour for our mains. During this time, we asked twice where our food was, only to be told, “It’s coming.” After an agonising wait, our mains finally arrived, and to be fair, the food was good.

At this point, we had been at the restaurant for nearly 1 hour and 40 minutes, so we asked for the bill. We waited another 20 minutes for it to arrive. Just as we were about to pay, the same lady who had served us asked how our meal was. We politely mentioned that the service had been incredibly slow, and she immediately became defensive, claiming our food came in 10 minutes. We told her that our mains had taken 1 hour and 20 minutes, to which she argued, “You haven’t even been here that long.” We pointed out that it was now 9:45, and we had arrived at 7:45. She shrugged and said, “Okay, whatever,” before walking off and leaving the card machine at our table waiting for us to pay whilst she had wondered off in frustration.

I got up and went to find the manager to explain the situation. She, too, was argumentative and unapologetic. She offered excuses like being understaffed and having worked a 13-hour shift—none of which were relevant to us as paying customers. When we returned to our table, the manager reluctantly apologised but continued to make excuses. She then casually told us, “Okay, whatever, have the entire meal free,” and threw the bill on the bar in an angered manner. We explained that we weren’t seeking a free meal, but simply wanted them to acknowledge how poor the service had been and improve it. She responded, “What do you want me to do about it?” After some back and forth, we agreed to a 50% discount, but she continued to mutter complaints under her breath, as if it were somehow our fault.

The food itself wasn’t bad, but the service was so appalling that it overshadowed the meal entirely. It’s a shame that the restaurant failed to handle the situation professionally, leaving us with a very negative experience for our first time in Stockholm. Service: terrible, food (to their credit) not bad. I am fully expecting a defensive and argumentative reply to this from the owner/manager, so let’s see how...

My husband and I went for lunch on their grand opening day.

The ambiance was nice and décoré was tasteful. Food was average. Nothing out of the ordinary.

We had the Swedish burrata which itself was delicious, but served with way too much olive oil. Too greasy in our opinion.

For our main we had the Branzino fish and kale salad. The fish was tasty, but not much flavour. The foam on top was good.

The salad wasn’t bad, didn’t taste very much. Wish it would have been presented as a “bean salad” though or at least mention the beans on the menu, since the salad was full of it which is not my personal favourite. Generous amount of Parmesan on top which was nice.

We didn’t try their desserts but the selection looked good.

Wine and drinks were good also.

No social distancing whatsoever inside the restaurant. All the staff came very close to our faces with no masks on. The tables felt like they were too close together, but could be my personal opinion (not the actual law).

Waitress was pretty clumsy. I think she must have been nervous. She didn’t remember the name of the dishes on the menu and at the end when I was about to pay, she pointed out that “oh you know the code for the credit card!?” (I’m a woman and it was MY card by the way, since I was paying for this lunch). Very rude if you ask me!

Overall OK experience but not “wowed” by it at all. Will maybe come back again and try something else on their menu and of course, let the man...