Soho Basel — Restaurant in Basel

Been going to Soho for many years and never had a complaint. But last night was terrible. We arrived at 8pm and wasn’t busy, tables outside were reserved so the waiter told us to sit on any table inside as they were free.

I ordered a simple Hugo, had to return it as they put so much lime juice inside (Hugo never has lime juice) made a new one but seemed like they just added more syrup for sweetness. Whatever okay, to order a second drink took us 25mins as no one was paying attention to us they kept walking past us going to other tables. Then the waiter comes to us saying the table is reserved we must move to the bar, I told him that there was no card on any of the tables of reservation and we were told the tables inside were free. He lied and said he removed the card for us but there wasn’t any, he was so rude (guy with glasses). He wanted to move us when some guys with a group of girls came in which is unfair as we sat there first they should’ve reserved and not the waiter lying to us. Told him we weren’t moving at all.

Second drinks came as we got attention from a waiter at the bar who was kind enough to come to us.

2mins later another waiter tried coming to tell us to pay, I told him we aren’t finished yet our glasses were full and another friend would join but he wasn’t so happy to hear that.

A friend joined and wanted a drink, took her order but didn’t come until she went to the bar to complain, she got a drink in 30mins! Unbelievable. They were ignoring us the whole time treating us to badly, they were forcing us want to pay and leave.

Sorry for the bad review Soho but we shall not be returning there with such bad service and disrespect. How are we paying so much money for drinks to get terrible service and the drinks weren’t even nice. You need to check your staff asap. What happened to your...

Dear Management,

I would like to make a complaint against one of your security men (The Turkish one) which happened yesterday, 13.05.2023.

The rules was that without a female partner or reservation, one can not get in. We came with our partners, got the stamps and got in. We went out of the club, on our return one security man said we could not get in again because the club was too full. We understood and wanted to even leave. To our greatest surprise he gave the stamps to two white men who where not even inside before to get into the club. We would not like to see this kind of discrimination at Soho. It's a club we come to most weekends. I think these kind of security man with discriminatory/racist behaviour should not work for Soho. He should be fired!!

In another situations, Soho has as rule not allow men with short trousers or sportive dress to get into the club. My friend was refused entering, whereas a white man with shorts infront of us was allowed to enter the club. We confronted the security man, but he said nothing. Is this actually the rules of the club or ways to refused/limit entering of some particular races into the club?

There are club security men from different races, is this just a way to fool the public the club isn't racist?

I employ the management of Soho to look into these discriminatory/racist behaviour from their security employees.

Best...

Homophobic bouncer on the dance floor downstairs kicked me out saying only women can wear sleeveless shirts. Happy pride.

More context as the owner seems to be painting a drunk and out of control image of me as a response to my initial review, when I had only had two drinks and decided to leave without causing any sort of altercation, and was already at the club on that bottom floor dancing for an hour.

If the dress code was an issue, that should have been addressed the first second and not an hour into me dancing on the dance floor and having bought two drinks, as did my friends.

My issue is also with the way the bouncer treated me. The bar is of casual attire. A woman infront of me was wearing a tank top. After the bouncer tells me to cover up or leave due to dress code, I point the lady out to him and tell him that she is also in a tank top and nothing is being said to her. After looking at us both for a good 5-10 seconds, he turns to me and says “She is a woman. Are you a woman? No. You are a man.”

Do with that comment as you please. But that comment is clearly not a safe space for the community if men are treated like that for wearing sleeveless t shirts. Don’t preach...