loom gelateria grancy — Restaurant in Lausanne

Waited ten minutes alone in the store and no one was there or came out...after 10 min i started to walk towards the back to see if anyone was there and if there was something wrong and i see the employee sitting behine the door on her phone and she doesnt even hear me. I didnt dare bother her but it is unprofessional to expect customers to waste time for someone not even dling their jobs....so i left.

Edited to add- judging by your nasty response with info i didnt give you- i ws there at about 12in the afternoon the door was OPEN and as i said the employee was on their phone hidden behind the door. Nice customer service, you should take that attitude with an employee not doing their job and not a (former) customer who came in wanting and WAITING to by an ice cream for their kid and noticing your employee wasnt doing their job. Seeing how you speak to customers, however, i will make it a point not to return (far better gelato out there without a nasty rude response from a business owner who doesnt respect their customer) and i will let the other parents around the neighborhood know exactly how you treat your customers. Too bad you cant jusr be respectful and say- damn, sometimes people mess up or have to get in touch in an emergency on the job and we apologize. Instead of insulting customers and making up stories to cover your inadequecy. You have two jobs- serve gelato and make customers happy....

Summer is hot on our heels and it was the perfect weather for ice cream! And I’m not sure if it was the weather or if it’s the norm but there was a constant queue from the then we were there till even after we were done grocery shopping.

The good thing was that the queue moved pretty fast! There was a wide selection of flavours and they had 4 sizes to choose from, mini, petite, medium and large. The awesome thing is that even with the mini size, we had the option of 2 flavours.

I decided to go with the mini and opted for a tangy twist with passionfruit and raspberry. Both were delicious, refreshing and not overly sweet!

They’ve got takeaway options starting at 20CHF and that’s probably what I’m going to go for next!

UPDATE

23 June 2024: Love this ice cream parlour so much! Went back to order a L size 1 litre tub of ice cream along with 2 mini’s for the road. Was attended to by the lovely Mary who had let me take the 2 mini’s (Noisette, Stracciatella in one cup and another with Rose) out to my pregnant friend wait in the car and come back once she’s ready with my tub - Amarena, Fior di Latte, Passion Fruit & Speculoos! And ALL the flavours were spot on...

The ice cream here is good, no question, and not that expensive if we are to compare it with the other similar options around or by the lake. However, the stubbornness of not using air conditioning is not only making no difference to the energy bill, since the ice cream is cooled with ambient temperature, but if this ambient temperature is about 40C inside the premises it would make the freezers work much harder cancelling any energy saving from not using an AC. Furthermore, you'll have soaked in sweat customers and nearly fainted staff. How does that make any sense Loom 1900 ? What's the point of treating your staff and customers like that ? A ventilation system to bring out the hot air from compressors out directly would be the bare minimum, plus it would prolong the life of your logistics and your staff, you know. I know AC legislation is tough, but...