Arcade Pizzeria — Restaurant in Zurich

The pizza was delicious, the young lady who greeted us was so kind, and the large gentleman who was helping was extremely friendly. We don't speak German, French, or Italian, so we made sure they were okay with us speaking/interacting in English before we were seated, and they even offered to translate the menu for us. Somehow this offended our server despite him initially saying he was fine speaking English with us. We were seated, and from then on, he treated us with disdain and outright contempt. The young girl came over several times to make sure we were comfortable and to see if we needed anything, but he completely ignored us. When the food came out (which was surprisingly fast), he dropped the plates on our table with more force than necessary and left without saying anything. We finished our meal and waited and waited. We spoke with two other employees and asked if we could pay, they relayed our readiness to the server in sight of us and each time he walked away to do some mundane task. He purposefully held us prisoner for more than 35 minutes and when I asked a manager if we could pay, the server then yelled at me. He was perhaps the rudest person I have met in several years, full of unwarranted self-importance, and treated his customers with contempt that was unwarranted.

Though the food and the rest of the staff were wonderful, his treatment made sure I would never return to that restaurant, and would recommend others avoid...

If I was able to receive a refund for the lack of quality of food, I would most certainly ask for one. My girlfriend and I ordered take away for lunch.

The take away service was terrible during our wait. While I was away from the outdoor table we were waiting at, a waitress questioned why my girlfriend was sitting in the restaurant premises. Once we received our orders, pizza and pasta, there was only one fork. No napkins, no knives, or an additional fork were provided.

Subpar service is one thing, but a restaurant that proclaims to be Italian and delivers such inferior food is blasphemous. The pizza was mundane and forgettable, but the pasta left us aghast. It looked like it came from either a microwavable frozen meal or a gas station in New Jersey. The only thing worse than the appearance of the undercooked pasta was the taste! Regardless of the small amount of cheese and meat discovered amongst the noodles, there was absolutely no flavor. Neither of us could stomach the meals and chose not to finish them.

It seems that Arcade is one of many restaurants that sneaks by with below standard service because it survives off of people from the surrounding offices coming to eat for lunch. The lack of care and concern for both customer and cuisine is concerning.

Unless this restaurant changes both the conduct of their team and improves the quality of food, I will not be coming here again (especially given the number of great...

Sono stata in questa pizzeria qualche settimana fa. Il cibo mi è piaciuto molto ma sono successe un paio di cose che mi hanno fatto storcere il naso. Prima di tutto la coca cola è arrivata già aperta al tavolo (bisognerebbe aprirla davanti al cliente) e mi è sembrata completamente sgasata quindi ho avuto il dubbio che in realtà non fosse stata appena aperta ma magari mi sono sbagliata io, chissà. Il peggio è poi successo all'arrivo delle pizze.. il nostro tavolo da 4 era posizionato direttamente davanti al forno quindi vedevamo uscire le pizze. Da noi ne sono arrivate prima due e poi mentre aspettavamo le altre (tra cui la mia) ho notato che il cameriere ne stava portando altre ad un altro tavolo, l'ho trovato insolito in quanto di solito si finisce un ordine prima di iniziarne un altro ma vabbè. Il problema si è posto quando dopo qualche minuto il cameriere torna al tavolo dove aveva consegnato quelle pizze e se ne porta indietro una.. Giusto un attimo dopo arriva al nostro tavolo con la mia pizza che a differenza delle altre arrivate prima era stranamente già tagliata.. Proviamo a richiamare il cameriere ma era occupato quindi parliamo con un'altra cameriera e insomma ci viene confermato il nostro sospetto: quella pizza era prima finita in mano ad un altro cliente che l'ha tagliata (potenzialmente con posate sporche) e poi resosi conto che non era la sua pizza e l'ha mandata indietro, per poi arrivare a me. Insomma una cosa per niente igienica e penso che il cameriere se ne sarebbe dovuto accorgere da solo, senza che poi fosse richiamato da noi; infatti solo dopo essercene lamentati la pizza è stata rifatta. Ironico poi che nel frattempo anche la quarta e ultima pizza sia arrivata tagliata al tavolo, quasi a volersi mimetizzare con l'altra e a non voler far capire quanto accaduto... Ripeto a me personalmente il cibo è piaciuto molto ma sul momento mi sono trovata in una situazione molto antipatica con un cameriere che mi diceva "si l'ha tagliata il cliente ma non l'ha toccata"... Insomma direi che è un po' da rivedere...