gonnaEAT 京站店 | 地中海概念 | 原型食物 | 健康餐廳 — Restaurant in Datong District

Poor service, was urgent catching a southbound train, I ordered a latte and chips, I asked about the approximate waiting time, he said 10 mins so I walked out to wander around and came back after like 7-8 minutes and they saw me waiting at the pickup area, so many staff walking around…. And like after 20 minutes i politely asked whether my meal is ready or not, the cash register knew nothing and made no communication with the internal kitchen and let me keep waiting and after some time a female staff came and told me that my meal cannot be made because the gas pipes in the kitchen had a problem so I shook my head and rationally asked for a refund, omg the male cash register behaved as if it was his first day at work just simply stood there I told him I was in a rush and he ignored me, shouldn’t he be seeking help from other colleagues come on common sense right, and so another 5 minutes have passed, I wanted some tissue and a fork, I want fork before I bought so other food from else where, he said I need to pay $5 dollars is that ok? I laughed and gave him the $5 so he made me wait half and hr to see his show and he made five dollar sales from cutlery. I hope the owner sees this, and I’m happy to certify that the above accusation is totally true. Definitely won’t come again I guess, the food is nice (had it before at other locations) but service is very odd and...

The staff that works in this restaurant should be retrained or Gonna need to hire a more capable manager for this location. I like the salads at Gonna since they opened up their Ren’ai circle location. I’ve have eaten at their other locations many times and ordered through ubereats well over 100 times. Starting with the hostess in the front that ignored me when I first spoke to her, to the waitress that throws the plate down without asking who’s dish it is, and the laziness to even enunciate words so the customers can understand what they’re saying. Lastly, they put the alcohol hand sanitizer right by the salt and pepper shakers which is unsanitary and makes me wonder if anyone working there have any basic logical reasoning skills. Overall it was a disappointing experience and I definitely won’t come back to this location again. It’s clear that the attitude of the entire staff and management of this place is not putting in the effort to have even a average...

I legit come here everyday because I live so close by and I can confidently say Gonna has been superb.

Food: 5/5. I've had every pasta on the menu, almost every salad, and almost every sandwich and everything has been consistently good. Funny enough, it's the skinny fries and aioli that I dream about. The carrot juice is also very good and makes me feel healthy (to counteract those skinny fries).

Service: 5/5. The staff are great, they're somehow always on top of making sure your water jug is full. They are super fast and attentive, I feel like a squirrel with hawks circling over me, watching my every move like if I need another napkin.

Price: this is biased because I'm an expat, but I have to give it 5/5. For locals, it definitely is not cheap. Having lived in major US metros like San Francisco and New York, a 300NT Asian Sesame salad (11USD) would cost around 18-20USD in the states after tax and tip. CP is high for me.

Go on and get yourself...