Tokiya Keelung — Restaurant in Keelung

First I'd like to say my 4 stars mainly come from the past feelings we had with Tokiya as indeed it kept us company for the old time, with lots of great memories, but it's at least 5 years ago at another location near the harbor. For the existing location, the food quality is basically the same as my last visit here, but not up to par as what I had before. I talked about only the main course, where 3 of us ordered the same, where the steak came with the panfried garlic slices. I believe it's a popular selection and that's why the store must have prepared more to be sure they could handle the need. The steak was too tender where I believed they were soaked too long. According to one of the companions who said well "it doesn't have the meat taste". Last time we reported this to the shop and they offered a new plate which was better in terms of the taste but this time we didn't do the same, as I think the shop would do the same, but obviously it's a repeated issue and it doesn't make sense for us to bring it up again. The service quality also in our feelings has become inconsistent between waitresses. Some are great and some aren't. It's normal, but also not normal for this brand, or maybe I am too sentimental and have asked too much for a chain-store restaurant brand. The refreshing small ice drink might be the only encouraging part that reminds me of the...

I have been here previously more than a year ago and I was quite impressed the dishes change avd there's the classics that stay. I must say this time I was disappointed with the desert as I ordered a brulee (which means burt cream) and unfortunately it was not a brulee more like a over set pannacotta that's only a minor complaint everything else was good...

真是越想越生氣，這次用餐的經驗實在是令人失望，虧我每次家人生日或想吃大餐一定會想到你們餐點好吃😋、服務好，但這次用餐剛開始到主餐步調都還不錯主餐之後就一直送餐很慢不曉得是遺忘還是怎樣，隔壁都換客人了我們的餐還沒送完？？前前後後用餐快3小時就算了，結帳還要客人主動詢問慶生還會慶祝嗎（王品集團的習慣會有蛋糕及拍紀念照）還有私房菜兌換也沒送來說完當下櫃檯馬上致歉並幫我們處理（今天是平日沒滿桌但有處理也就沒想計較用餐時間過長又忘記送餐問題），🤬🤬🤬但最後引爆點是結帳完櫃檯沒給明細或單據，所以從瘋美食消費紀錄查看價錢、明細但不知道是不是需要時間更新還沒出來，發票我使用載具也沒那麼快更新所以原本回座位的我又走去櫃檯詢問價格，人員查詢後跟我說今日消費是$18xx，我告知櫃檯小姐金額不正確消費3客套餐但我有使用禮卷及生日折扣，後來小姐查了一下電腦翻了桌上禮卷告知我她當時結帳沒跟我收禮卷而且桌上禮卷也沒有多的，但我非常明確肯定有拿禮卷給她於是建議直接調閱監視器，人員馬上請店長調閱並且態度良好的請我們稍等，後來真的等太久了媽媽也跑去詢問還要多久當時只有我去結帳手上拿禮卷應該調閱很快，人員就說我當時只有給她信用卡沒有其他東西，我是使用瘋pay結帳所以手上只有禮卷，櫃檯小姐突然說所以不是用信用卡結帳又確認了我的電話又看了訂位紀錄說我是使用禮卷和生日折扣金額$14xx實付$12xx對嗎？我說我不知道金額也沒明細單據所以才來詢問金額如果是$12xx就沒錯了，總額言之最後櫃檯的小姐口氣搞得很像我故意找她麻煩請店長調閱監視器令我相當傻眼，1.是妳告知我金額$18xx的、2.是妳說我沒給妳禮卷所以才會請店長調閱監視器 、3.是妳沒給客人明細單據、4.是妳沒查清楚最後才發現查錯所以請不要最後搞得好像是我在為難妳而且也沒有道歉真是傻眼！...