I had a very bad experience here. The food was given to us cold and wet, with no apology, no discount and they also lied to us. We called ahead with our order and were told we would be called back 20 mins before the order was ready and they didn't. After 40 mins we called and they said it was ready and they forgot to call us. I went to pick up the order and they said there was no order to be picked up and said I must have called a different branch. When we called back they told us to come back because they did have our order. When we picked up our cold soggy food, they lied to my girlfriend and said that they thought i wanted a reservation and that is why they said i couldn't pick up my food for 王小姐。 We ordered the garbage fries but all the food was garbage by the time they gave it to us, all the food was garbage. It also didn't have any guacamole, cheese chipotle, diced tomatoes, spring onion, covered the sun egg and tri-color tortilla chips as advertised. I couldn't believe that they were charging us full price for this, with no apology, and only offered to heat up the cold food after complaining several times. I had to ask keep asking for explanations of why so many things went wrong, and after I said that it was not good enough. Only then did they offer me a free dessert. It was the end of the day and they would have been put in the trash anyway, but the fact that I had to ask for it made it feel like an empty gesture. The worst food and service I...
Read moreMy recent dining experience at Second Floor Café Renai, also known as 貳樓仁愛店, was a delightful journey through flavors and ambiance, albeit with a few minor hiccups. The star of the show was undoubtedly the Korean fried chicken served with rice. The chicken was impeccably crispy on the outside while retaining juiciness within, paired with rice that packed a spicy punch, much to my delight.
The atmosphere of the café added to the dining pleasure, offering a cozy and inviting environment perfect for both casual meet-ups and solo dining escapades. However, it's worth noting that the service, though friendly, was on the slower side. It didn't detract significantly from the overall experience but is something to keep in mind if you're pressed for time.
Portion sizes were generous, ensuring that you leave satisfied and with a sense of value for the money spent. On the flip side, the AC or temperature control was set a bit too low for my comfort, making it slightly chilly during the meal. A minor adjustment there could enhance the comfort level significantly.
Overall, the culinary offerings at Second Floor Café Renai are impressive, particularly the spicy Korean fried chicken with rice. Despite the slower service and the cooler dining environment, the quality and flavors of the food make it a place I eagerly anticipate returning to. Whether you're a spice aficionado or just in search of a hearty meal in a pleasant setting, Second Floor Café Renai is...
Read moreI had brunch here on a Tuesday afternoon. As mentioned before, it's best to call ahead as I had to wait maybe 20 minutes even though it was just me. I heard other parties of 2+ being told the wait would be 1hr+. I was initially told I"d be seated at the bar on the first floor, but I ended up getting seated on the third floor, which is more open and has more natural lighting :)
The service was polite, but a little slow/disorganized for how busy they are. The bread I received was meant for another table, so I got the bread and they got the olive oil/vinegar. When I received my main course, I found that the dressing on my salad was not what I ordered, but wasn't bothered enough to send it back.
The meal itself was very tasty. I got steak and scrambled eggs over mashed potatoes on toast (forget the menu name). The eggs were a bit watery, but the mashed potatoes were great, as was the steak. It came plated with a romaine lettuce salad and crisp wedges, both good. The fruit juice was more smoothie-like, and I liked it! despite not liking smoothies in general. The tea I ordered was also very fragrant, but the name was in Chinese so I only know it was some kind of black tea. I left totally full (too full to get anything from the bakery, which also looks amazing) I'll be sure to...
Read more