Bad experience here two days ago on 01/11/24. When ordering my food, the waitress asked how spicy, i said very mild, little spice. The meal came and it was the spiciest thing i’ve ever had in my life, and I am used to some spice, but I know how spicy thai food can be. She either didn’t tell the kitchen or the kitchen just ignored and made the dish as normal. I sent the food back, waitress was rude about this. I asked for small level of spice.

When the food came back, it had no spice in it at all, so she just told the kitchen not to add any spice at all for convenience when recooking. Unfortunately this was not what i ordered and meant that the dish had hardly any flavour and wasn’t good. Again staff member was rude bringing the dish over and slamming the plate down, no apology, terrible customer service. My partner’s food lacked taste and flavour, the worst food we’ve had in all of thailand, and fairly expensive too.

As a result of this bad service, I asked for the service charge to be removed, which is not a legal requirement and was not deserved. This was obviously a pain due to staff passing it to different members of staff each time, eventually getting to the manager. Credit to the manager, she was very understanding and accommodating and issued a 10% discount to remove the service charge.

Would not recommend this place to tourists as the food isn’t good and is expensive, and although the restaurant makes most of it’s money from tourists, they aren’t treated well with poor customer service. From reading other negatives reviews of the place, this bad customer service seems to be a theme of the restaurant.