Kuya Juan Restaurant — Restaurant in Abu Dhabi

I booked a reservation for dinner with my friends in this restaurant and had a horrible experience. Upon arriving at the restaurant we were guided to our table but no one from the staff even bothered to offer us the menu. I even called them to assist but of them are standing and staring at me as if Im a ghost. Moving forward upon ordering we decided to use our Entertainer voucher to avail the discount. I spoke to one of the waiter and he told me I can avail it on tha day however i need to clarify few questions so as to understand the terms and conditions of the said offer. He told me he is not familiar so he redirect me to the cashier. When i spoke to the cashier as if he is so lazy to explain to me further so he told me to speak to one of the Kabayan staff so she can explain to me in my native language. She clearly mentioned that we can use 3 vouchers for our group.

Here comes the dilemma. Our friend decided surprised us our dinner and paid for everything. And is not aware of the offer. So we told her we mentioned to the waiter and cashier that we will use our entertainer. We called one of the staff and told us they cannot VOID the bill as there is an incident before but we still insisted to talk to the manager for that matter. She came back and said she sort out the situation so we expected that they will refund our money. But it took ages for them to update us so we called them to know what happened. Only to found out that they let us to wait for NOTHING. The supervisor did not even apologize and was very unprofessional and rude . She even raises her voice to us and did not even give us the options. So we insist to wait for the manager. But failed to meet him so. After a while the same lady came to me and immediately ask for my entertainer voucher code and said they will VOID the bill. They weren't consistent and honest for sure. All those times they treat us as if were dumb.

The food was expensive and servings were small. Staff were very rude and not accomdsting at all.i decide to give one star because of their live band which was entertaining after all.

Will definitely not come back there for sure. ☹ My first and last experience...

I would like to express my disappointment regarding the poor service my group and I experienced during our recent visit to your restaurant. We arrived at 11:30 PM, well within your operating hours, which we were informed are until 1:00 AM. We were told that the last order would be at 12:30 AM. However, when we tried to order additional drinks at 12:02 AM, the barista refused to serve us, claiming that a last call had already been made at 12:00. None of us heard any such announcement, and we believe it was either not clearly communicated or not made at all. This lack of proper communication was frustrating and unprofessional. In addition to that, since we were the last customers in the restaurant, the staff noticeably turned down the volume of both the music and the microphone so low that we could barely hear it—our normal conversation was louder than the mic. Most of the staff also appeared visibly annoyed, with only one person maintaining a pleasant attitude. It honestly felt like we were being rushed to leave, even though we had ordered properly and paid in full. This experience was very disappointing, especially because this was not our first time dining at your restaurant. We’ve enjoyed our past visits, but this time left us feeling unwelcome and frustrated. We ended up just asking to have our food packed and left earlier than intended. I hope this message serves as constructive feedback and that appropriate actions will be taken to ensure better service and customer treatment in the future. Every guest who chooses to dine at your establishment deserves a welcoming atmosphere and respectful service, regardless...

Just wanted to share our very very very very frustrating and disappointing experience tonight.

Before we placed our orders, we've asked and confirmed to 3 employees including the supervisor that we will use an entertainer.

During the bill out, they billed us with the full amount.

When we raised our concern, the "supervisor" said that they CANNOT VOID our payment as they had several FRAUD CASES. Still, we explained our side that we will not accept it as we had informed 3 employees and even told the cashier that we will use an entertainer.

After a while, she said that IT WAS SORTED out so we waited. WE WAITED FOR MORE THAN AN HOUR AND NO ONE REVERT BACK TO US if we had not followed up regarding our concern only to be informed THAT IT CANNOT BE DONE and the supposed lady supervisor is very very rude when talking to us jus because we are Filipinos and wanted to use our entertainer.

But then we did not accept it and wanted to speak to the manager, and wated again for almost 30mins.

After a while, the manager came BUT DID NOT EVEN SPOKE TO US AND THEY HAD APPROVED OUR BILL TO BE VOIDED AND APPLY THE ENTERTAINER after almost 2 hours of waiting a denying that it can be voided.

Everything was settled then, but the most disappointibg part is we did not even receive an apology and was not treated politely.

Worst restaurant customer service ever. The supervisor is...