Off The Hook Seafood Restaurant - Yas Mall — Restaurant in Abu Dhabi

I’m really disappointed with the way one of your staff members treated me and my husband during our recent visit around 1:45 PM. Thursday 31st of July, 2025.

As someone who works in the mall (at Mercedes-Benz) and visits your restaurant almost every 10 days, I’m familiar with this particular staff member and always greet him politely. He knows me very well and has never asked for any ID when I order from the staff menu. However, this time, I came with my husband—who planned to order from the regular menu—and I requested the staff menu for myself.

To my surprise, the staff member (a tall gentleman) suddenly changed his tone and asked me in an unwelcoming and uncomfortable way, “I want to see your ID.” I have absolutely no problem showing my ID—it is his right—but the manner in which he spoke was unnecessarily firm and made me feel uncomfortable and embarrassed, especially considering that I’m pregnant and a regular guest at the restaurant.

While I was searching for my ID on my phone, he turned to my husband (who never requested the staff menu) and said, while pointing at his phone, “Even you, sir!” — again in an inappropriate tone. My husband felt offended and told him that he didn’t ask for the staff menu at all. Despite this, the staff member handed me the menu without any apology or professional courtesy.

My husband felt so uncomfortable that he chose to cancel the entire order. The staff member simply took the menus and walked away without saying a word or offering any form of apology.

If your team no longer feels positive about offering the staff meal discount to mall employees, it would be better to discontinue the offer instead of making loyal, paying customers feel embarrassed or unwelcome. At the end of the day, we are not asking for a favor—we are purchasing a service that is publicly offered.

This experience left a very negative impression, and I truly hope it will be taken seriously and...

We made an order through talabat, it was our first time and we tried to try something new!! The delivery kept being postponed every 30 minutes till we lost hope and cancelled the order. After a week, we thought we would give it another try, we made the same order, this time it came on time, but I wish it didn’t. If this restaurant is trying to imitate the other famous brand, then it’s doing a horrible job. Everything was delivered in plastic bags without any packaging or containers!! The shrimp is not cleaned, not open nor cooked, the sauce was very thin liquid that made a huge mess, the second one was just coloured water with some taste. To my amazement, I was reading the other reviews and most of them are high. Not sure if it was my luck with this restaurant or the others are just fake reviews. Both ways I’m sure of one thing, I’m never gonna order from...

I had a very disappointing experience at Off the Hook in Yas Mall, mainly due to the server in charge, Miles. From the beginning, his attitude lacked basic courtesy and attentiveness. When I politely asked for a takeaway box, he gave a disinterested and dismissive reply, as if it was an inconvenience.

What shocked me most was when Miles walked past our table—while my wife and I were still dining—and casually picked up a tissue from our table to wipe his nose. This behavior was extremely unprofessional and unhygienic.

Throughout the meal, we also noticed a stark difference in how he treated our table compared to others—completely disengaged and inattentive, as if we were an inconvenience rather than paying customers.

Unfortunately, this ruined our experience. We expected basic professionalism and respect, and we...