Tim Hortons — Restaurant in Dubai

me and colleague went yesterday at Al Ghurair branch. One of your arabic staff named "Moustafa" was so rude and aggressive the way he answer questions plus showing his arrogant body language places his arm in an elevated counter top and I told him "you know what your rude and arrogant" he replied with "this is company rules" so it means Apparel Group employees posses rudeness and aggressiveness towards customers, she shouldn't be serving customers in front he suppose to be working at the BOH since he don't know what's the meaning of Customer Service itself this kind of behavior showing unhappy with their job and doesn't care with the company's reputation while his wearing and representing Apparel Group's image. Better to keep that indian staff there in the front as he knows how to do customer service and he's the one apologized with us on behalf of that person. I hope this review will reach him to put in his mind so he won't do it again with...

This was not just once that I have issues in this branch because of their behavior and attitude.  Today, I ordered for Tims Cappuccino, to my surprise I asked Mr Mubashir(staff) for what that there's an extra charge for the cappuccino on my receipt ?. He insisted that its an adds-on and failed to informed me that it has additional charges of 5.00 aed. For a customers point of view, He should've told me about an additional charge for shots of caramel.. so I got frustrated and dissatisfied. I would like to bring this matter to the management about the importance of clear communication regarding pricing to avoid similar issues in the future amongst customers. I strongly suggest that and ensure your staff are trained to inform customers about any additional charges for customizations or extras at the time of ordering. Clear communication not only fosters trust and loyalty but also enhances the overall...

Most of the staffs are not customer service oriented hence presented with negative attitudes. Very difficult to please, seems that they need to be force to smile and to carry on with their job. No recognition/simple greetings towards their customer. To mentioned, Mr M (displays a rude type behavior). Secondly, one lady staff doesn’t know how to inform the customer to patiently wait instead she just turned around and did her thing keeping the customer on a long wait. Whilst , Mr B (simple inquiry cannot understand- with poor/low comprehension) which puts the customer in a difficult way of understanding him . Finally, from a customers point of view they need more training about customer service and how to effectively deal with their clients. Finally, each and every staff there is not in a position to do their jobs effectively with...