Jollibee Al Ghurair Centre — Restaurant in Dubai

Update: After my morning walk today, I decided to have breakfast at Jollibee's Al Ghurair branch. I usually order the Breakfast Meal Burger Steak, which comes with garlic rice, egg (sometimes with sausage), and hot coffee. This time, I decided to try their new Egg and Turkey Ham Croissant'wich meal with hot coffee and hash browns.

I have to say, I was a bit disappointed. The sandwich and hash brown were surprisingly small – I have small hands, and both fit in one. The turkey ham was really thin, almost paper-like, though the egg was thick (but also small). It would’ve been nice if there was some mayo or ketchup to go with it. The taste itself was good, though.

Also, the staff could have been a bit more engaging. The person who served me didn’t smile, and considering it was early morning, a little more energy would’ve made a big difference. I also overheard a staff member assisting delivery guys with a somewhat condescending tone. I understand she might have been frustrated, but a more positive, respectful approach would have been better.

Overall, the experience was just okay, but I’m hopeful my next visit will be better!

old: For some reason, it's warmer inside than outside, so they might want to keep up with the air-conditioning maintenance. The food is classic Jollibee, but with a unique twist to suit the Middle Eastern palate. Their spicy fried chicken is seriously intense—it’s so spicy it upset my stomach, so now I stick to the original flavor. This Al Rigga branch is also my top choice for delivery via Smiles or Talabat, when I’m craving burger steak and spaghetti, especially when I’m feeling nostalgic for home in the...

We went for dine in in JOLLIBEE ALGHURAIR with may brothers and friends, we ordered almost 200aed worth of food,with 15 pcs chicken, they gave 2 gravy sauce only, we asked the manager on duty name Omar or Omal to add atleaat 1 more gravy but he refused, i explain that its a 15 pcs chicken and the 2 gravy is not enough for that but he did listened, i told him if he can't able to add 1 more gravy, give us the 15 cs small gravy they used to seved in every single purchase of chicken, he told he can't do that instead he rudely said if I want that he will give me the 15 pcs empty containter and i will be the one to transfer the grave from each containter I told him no, they should do that from their end, ge replied if i don't, he took the 2 large gravy and told at ay back to cancel the order and left us. This is a FILIPINO RESTO, we expect the good values of the filipino we taught the gesture of respect and give if we can for a simple favor,how could you hired like that manger who doesn't know how handle and talk properly to the customer. We ask for a simple yet reasonable favor but rhat manager don't know how to listen, the after the conversation, one filipino manager came out to assist us and ask we can stop the cancellation of order for because of gravy since they can provide tge request.,its not about the gravy only its about how you manager talk and handle the customer. Not a good experience no wonder why there are alot of bad review in this store.

Evlauate our staff and give us good service I would like to receive a call from your end to raise a complaint for...

Disappointing Experience at Jollibee Al Ghurair Date & Time: April 19, 2025 | 12:00 AM

I’m extremely disappointed with the service and food quality I experienced tonight at Jollibee Al Ghurair. This is not the level of service one would expect from a well-loved Filipino brand.

First, the attitude of your staff, particularly Mikka, was unacceptable. If you’re tired, it should never be taken out on customers. My husband was met with visible irritation and disrespect, and as if that wasn’t enough, even the food didn’t meet your usual standards.

Here are the issues we encountered: Cold, overcooked fries – Since when is it acceptable to serve well-done fries that are cold? Hotdog sandwich – The sandwich had 5–6 tiny cheese cubes. Where is the generous, melted cheese we see in your menu photos? Inappropriate behavior – I tried to be friendly and even joked with the staff, but was met with sarcasm and poor attitude in return. That was the last straw.

“Beeda ang saya?” Tonight, it felt more like “Bida ang suplada.”

The only saving grace was your manager, Mr. Chad, who was polite and understanding. I appreciate his professionalism, but unfortunately, it’s not enough to make me want to return to this branch.

NEVER AGAIN. This experience was beyond frustrating and I will make sure to share this with my fellow kababayans here in Dubai so they’re aware.

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