The Huntsman, Bath — Restaurant in Bath

We went to the huntsman off the recommendation of my brother and I had been previously too and enjoyed your pub immensely. Unfortunately today was a massive disappointment! The kitchen did not have the mozerella for one dish which granted was told to us at the ordering stage by our amazing waiter. Unfortunately when mine came, the girl told me with a really straight face "btw they didn't have feta so we had to use paramsan. Is that OK?" and reluctantly I said.. "well its gonna have to be" again. Just a bit of customer service.. You could of told us when you realised you didn't have feta that the dish wouldn't be the same. To add to this, the salad was meant to come with slow cooked lamb but...this lamb was literally off cuttings. It had white fat, had clearly been ripped into very uneven chunks and was definitely not slow cooked, it was roasted and you could see that. The salad also had almost no dressing.. So I quite literally ate dry salad with whole hazelnuts, cold fatty lamb and minimal dressing. The feta would of at leat added some saltiness but nope, the very very light sprinkle of paramsan was all I got and really did not match up. With this, we all finished our meals before our side of fries came - despite me reminding the girl as I got my meal 3rd - sorry we have fries coming? She said she'd check it... 15 min later my dad had to remind her again. My partner didn't even bother eating because of the fuss that had to be made about a simple plate of fries. It honestly did really ruin the meal. It was my mums birthday and we picked you guys especially. It was highly unsatisfactory and tbh the only reason I'm mentioning this is because I think without feedback there is no improvement. And as a person in customer service, I believe what I am saying is fair and would want the same feedback. Your waiter (forgot to get his name) who has an anatomical heart tattoo on his arm was your saving grace for this review. Without him, I would of been giving a 1 star for sure. He was absolutely fantastic and a real asset to your team, he did brilliantly at handling our complaints and was more than helpful. He knocked off the late fries, 20% off our meal and a free glass of prosecco for my mum on her birthday. Honestly I didn't even expect that much but it was beyond kind for him to do that for us and to be so kind and apologetic when non of this was remotely his fault! Thank you young man and feel free to use this review in your CV if you ever need it! Top class customer service (: If your kitchen does not have one cheese.. Please do not presume the customer is ok with another. Sounds so first world and very small but it is a dish and we went specifically after checking your menu, the prices are high and quality should reflect, and yes, down to the correct cheese. Your other waitress who handed it to me and said, I hope that's OK.. Really threw me off. Unlike the gentlemen, there was no attempt to offer an alternative dish or to apologise much. It was more.. That's the situation, sorry! And she hurried off. That again is not entirely her fault, but maybe she can take some tips from her colleuge on handling customers. The kitchen staff..really need a word. That salad was not. 11 pounds worth. That was very very disappointing. And my father's gnochhi again, wrong cheese (we were previously told by the gentlemen and accepted the change, just for ref) but it was not great for him to accept that change. Seeing as non of the other vege dishes had any cheese, all vegan - he didn't really want to change his mind on dish. And the gnochhi was literally chucked on a plate with nothing else, just pasta on a plate.. Absolutely unreal. And lastly those fries coming very late really did mean my partner was put off eating massively from the fuss. Which I don't blame him, waiting for a small bowl of fries whilst everyone else eats is not fun. Again, thank you very much for the kind service from that gentlemen (: I hope this review helps in some way, your pub is fantastic, maybe these small points will make you...

Absolutely gutting, especially after reading the outstanding reviews on here and it looks like a really good pub.

Arrived on a not particularly busy Wednesday lunchtime. Waited a bit to order which wasn't terrible just odd because one guy was wandering around a bit while the other chap served the one other person waiting. Asked to set up a tab and for a pint of Wild River but it was off or out of stock, so I asked for a suitable alternative and was recommended the Sierra Nevada - with the warning that it's a bit expensive!!

Took the drinks away and then returned to order the food. It was then that I was told that there was a 40 minute wait. It would have been nice to have been told this when we ordered our drinks as we would have gone somewhere else and come back another day.

I was really looking to the food arriving but I'm afraid to say mine fell way below standard. The chicken was described as 'stuffed' with black pudding. It looked like the entire dish had a fine grating of black pudding over it - which I thought a nice touch! On inspecting the chicken however the black pudding had been smeared on/in it. Although I can't be sure it was black pudding, it was basically an unidentifiable and unappetising congealed dark mess. Then there was the smell. I say then but I could smell it before it arrived. It smelt like vomit. I would suggest that something non-Stilton had been put in the Stilton sauce. It genuinely turned my stomach and I felt really off-colour for the rest of the day. It even put off my dining partner (who's risotto din't look too spectacular to be honest).

As I say it is such a shame as the potato and vegetable element of the dish looked...

We're in Bath for the week and I checked online for a good Sunday roast. Somehow The Huntsman featured in a list. Frankly we had a very mediocre experience - huge room, few tables, draughty windows (we put that down to the age of the building). 2 roast pork dinners. The cauliflower cheese was grim - greyish, dry and completely lacking any cheese or sauce...I'd say reheated at least once. Roast potatoes (2 each) were very dark and very tough. "Apple sauce guys?" [Why are we always GUYS?] Yes please! It never arrived. Half a roasted carrot, a roast parsnip and a pile of cabbage did very little to improve our impression of this very underwhelming lunch. The waiter was very amiable and the wine was lovely - but nothing can really spoil wine the way a dinner can be messed up, can it!? Dessert? 5 choices, 2 of them unavailable. There are loads of places offering Sunday roasts in Bath. Go to any of them instead of...