Costa CastleCourt — Restaurant in Belfast

My partner was made fun of by a member of staff in the newry buttercrane centre. My partner wears hearing aids in both ears. A sleazy half man half woman wearing black nail varnish made fun. He refused to give me his name. I have made several attempts to lodge a complaint with no joy. A louise Smylie manager has refused to call me back despite messages left on her answering machine. But if they think that this disgraceful customer service is acceptable nowadays they are wrong. Shame on the guy in Newry and shame on Ms Smylie. I have sought advice and await an outcome. The prat might have to meet me someday and the shoe will be on...

Lovely people, especially Chloe and the managers all working at the front.

Staff are good at dealing with the odd complainers who don't understand customer service and think people in the hospitality industry should act like robots or something.

And they're also good at dealing with nice and reasonable customers too. Good for a wee chat when you're waiting.

All the products are nice and tasty. Especially the...

Very disappointed. I went to buy myself a coffee and wanted some hot water in a cup to heat up my newborn son’s bottle. But was told no, he wasn’t allowed to give out hot water….. so my son will just do without then. Also, if you’re not allowed to give out hot water, do you not do americanos then?? Avoid at all costs, Synge and Byrne, couldn’t have been nicer and now I can have my coffee and my son can...