Nando's Belfast - Victoria Square — Restaurant in Belfast

You’ll need a cuppa on hand for this one.

Having been to another eating establishment where we stood by the sign waiting for a table while being stared at from a distance by staff, only to be approached around 5 minutes later to be told they were closed 🤦🏼‍♀️ we dandered over to Nando’s. Yes not our first choice (for reference we had eaten at another one in the city a few weeks prior and just fancied a change)

On arrival we were greeted by a huge smile and a welcome. I was hangry to be honest but what a difference a smile makes. We requested a table away from the door . . . Cause it was bitter cold outside, no problem. Service with a smile, we were handed our menus and reminded of how to order. Ordering was a breeze, cutlery etc delivered to table immediately, again by happy smiling staff.

Food was delicious, in our eyes cooked better than the other Nando’s which we had been to a few weeks before, peri chips lovely and crisp, Mac & cheese perfection, burgers and pittas exactly how we ordered them (two no to salad diners in our party, which was clearly read by chef and carried out on serving up, the amount of places that don’t bother with this request, so we got exactly what we ordered the way we wanted it) perfection!

Any interaction we had with staff was with a smile and the shift that was on last night all seemed genuinely happy at their nights work. We got talking to ‘Birdy’ hope that’s spelt right(he looked after us from we first entered restaurant) , what an awesome guy nothing was a bother, he along with the other staff were brilliant.

Just to sign off, I don’t make a habit of reviewing restaurants, in fact this could be my first in a very very long time, with that in mind, it has been a very long time since we have ate at a chain restaurant where the staff went above and beyond with a smile, gave eye contact every-time and the food was great too. I just hope whoever owns this restaurant sees this review and gives all the guys a huge pat on the back, they were awesome. We own our own business and know how hard it is to get all these elements to run smoothly together. We will be back, thank you guys for a...

I do enjoy a Nando’s but this visit wasn’t the same as usual. My partner and I go to Nando’s once a fortnight and spend more money than we would like to admit. If I was to leave a review of all my other Nando’s visits it would be 5 Stars for sure. We went in and we were greeted as normal and asked if we have ever been before and seated. We both normally order drinks before placing our initial food order as we don’t really rush. Anyway, the starter of the houmous was amazing and is a normal go to for myself if I don’t order the halloumi sticks. But before we had even got onto our started our mains arrived which isn’t normal for any restaurant to do and definitely not normal four ourselves when visiting Nando’s. So we finished our starters and moved onto the mains. Chips weren’t as salted as usual and just tasted like frozen chips. The rice was extremely oily and hard in the middle. The garlic bread was tough and the worst bit, my chicken thigh was raw. I made a member of staff aware of this. She proceeded to tell me, a chef, that chicken thighs are meant to be pink. I understand that chicken thighs will not be the same colour as normal chicken but this was raw as you can see in the image that I have provided below. When I tried to tell her this she left us and said she’ll get the manager. The manager proceeded to have a discussion with her at the till for about 10-15 minutes so we decided to leave. No apologies, no financial reimbursement, no follow up email and a ruined evening. I am currently lying in bed with food poisoning and I plan on calling the health and hygiene agency for Northern Ireland with images of the chicken I got served. All I wanted and all anyone would have wanted would have been an apology and to get the chicken properly cooked. However, no one cared so measures will be taken against...

Food was great and I love to be able to order at the table, it's very handy. However when we visited in September, not once did someone offer more drinks or come to the table to ask if we needed anything. Because of Covid you cannot go up for refills for your bottomless drinks or use the bottles of sauces and you will not be offered sauces or drink refills. The waitress left our food on the table and didn't come over to us again. We ordered more sides from the app and 40 minutes later there was no sign of them. A waitress walked past and we tried to get her attention, she said we can't order food past a certain time and didn't want to listen when we showed her it was ordered 40 mins ago. She seemed annoyed when she came back with our food and just left, didn't ask of we needed anything else. It was not busy, it was our table of four and only another couple in the restaurant at this time. But the food was the same as always, just at this Nandos you really have to fight for service the only way I got a drink refill was to attempt to walk over to the drinks machine then get told off. Then they will send someone down.

I hate leaving bad reviews and I love Nandos but the Nandos in Craigavon will always make sure you have everything and are so friendly even when they are busy so it's a shame about this one in...