Table of 12 booked for 5.30 Friday 7th July. 3 of us were an hour late due to a graduation ceremony and prepaid photo sessions running behind due to high demand. The rest of our party was there on time and explained our situation to a staff member who assured them this was fine given the restaurant was quiet, so our party sat and had drinks while they waited. As it came to the hour mark they were warned they would not be served in the restaurant if we did not arrive soon which is absolutely understandable given the circumstances and kitchen closing at 7.30, however the staff conduct on our arrival was horrendous and unprofessional.
We had to listen to snide remarks regarding our late arrival several times (despite the majority of the party having arrived on time and been sat drinking in the beer garden as well as applogising and explaining the situation). Our party was well aware that we were late being seated for our meal and of the time constraints as a result, it was unnecessary to be consistently reminded of this and to be treated as we were especially given the restaurant was not even half full and no one was waiting for our tables, we were nothing but polite and we only ordered mains due to our lateness. We felt unwelcome and a bother - any interaction (questions, drinks orders) were a hassle. We paid a deposit of £60 which was not removed from the bill at the end, I had gone to ask one of the waitresses about this and she took the receipt from me and added the reduction saying "you shouldn't even be getting this taken off given you were an hour late but sure."
We were late arriving, an apology and explanation were given by both the party and late arrivals - there is nothing more we could do given the circumstances. Either choose to accommodate your customers professionally or don't at all - choosing to seat and serve customers with such poor attitude and conduct is unnecessary and I am appalled that these staff members felt this was at all appropriate. If apologies, explanations and paying customers (again 9 of our party were there on time and sat buying drinks until our arrival) are not enough to ensure that your customers are treated with basic respect and politeness then please just refuse service in future as the experience was uncomfortable for everyone involved.
Apparently this isn't the first there's been an issue with the waitresses either as we were recommended to put up a review regarding this when another staff member heard the conduct.
The restaurant venue and food was lovely which was spoiled by our servers, and the only saving grace for the service was a young waitress who continued to check in and remained friendly and personable - thank you to the lady and chefs who did not let this affect their conduct and offered a great meal...
Read moreThey stop serving food at 19:30 on a Thursday. It does say on their information, but it is an odd practice. We didn't see the information. To be fair, it is on their Facebook page (kind of). We just assumed a restaurant on a Thursday night in a city centre would be serving. We'll go back and maybe my review will change.
Someone representing the 3Cs has decided to be an idiot. A one star review is deserved. Imagine not serving after 19:30 on a Thursday night (or on any night bar Monday). We get the businesses we deserve. We tolerate bad practices, we allow them to continue. People need to learn to take criticism. I am not the first to complain about the stupidly early cut-off time, but rather than investing time and energy into working out a solution, someone has decided to be sarcastic and nonsensical. But, good luck, in, apparently, difficult times for restaurants, you clearly don't need the custom - so, well done. I was actually going to go back, but not...
Read moreWorst meal I've ever had in 3Cs they have changed the Menu no Chicken Languiney that's what I always have no chicken stack no fish and chips starters mostly spicy food ordered the chicken Burger chicken had something spicy on it chicken was dry and tough came with a spicy sauce was really terrible complained 2 waitress she didn't seem 2 want 2 no they do a great Expresso Martini that's the only thing I enjoyed and chicken Burger came on a wooden chopping Board had 2 ask 4 a plate never again will b eating in the 3 Cs terrible menu my husband had the fish which was really small portion tiny with 4 small baby potatoes he was so disappointed he was hungry the rest of the nite they need 2 bring back old menu people b side us were complaint about there...
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