KFC Birmingham - Selly Oak — Restaurant in Birmingham

Yes it’s SO BAD here. Food orders are wrong 100% of time I go here, staff attitudes are severely lacking & they make it obvious that they hate you & their job. I only ever order the same thing: 4pc chicken on its own & 1x mini wrap (no salad & +hash brown - costs extra). They either still put on salad & miss out cheese, add cheese but don’t add the extra hash brown I paid for or they miss all of it & it’s literally chicken in a wrap with sauce. EVERY. SINGLE. TIME. The chicken: it’s extremely hit & miss. It can either be sitting on the shelf for hours & is shrivelled, dry & the wrong type of crispy or you have to wait about 5-8 minutes & it’s tasty, fresh & just right. BUT… sadly it’s the size of the pieces that let it down further. You’ll get the odd decent size but some are so small you’re almost offended they thought you’d accept this. Other KFC’s will chuck in 2 small pieces to count for one but this store never does. So you’re basically getting ripped off. The attitude of the staff is absolutely horrendous. I understand customer facing service roles are very stressful (I’ve done them myself as a young adult). But their attitudes well exceed that. You have all ethnicities, cultures, backgrounds which is nice - almost all are under the age of 25 & the immaturity def shows. I believe most are local students which is why they just don’t GAF. They display clearly that they hate their job & hate being here serving you. You do get the odd ONE semi friendly server who’ll advise how to order cheaper via a meal instead of individually for example, but it’s still monotone & there’s no eye contact. The foul and disgusted look you will get from the staff member who prepared your food when they are told by a colleague they need to remake food due to an error! It is akin to someone being told that not getting paid for 6 months of hard labour then spitting right in their face. Thats the exact look they give you. Just sheer disgust & they don’t even try to hide it. There also seems to be an issue with management. Many times I’ve gone shortly before closing yet they are frying large batches of chicken in an already dead restaurant, so either they’re keeping large amounts of chicken overnight to serve to you next day. Or they’re actually really nice & donating free KFC to local food banks, which I doubt. Most the staff regularly stand around with their elbows leaning on food preparation services talking to each other. I’ve seen the cooks turn off bleeping fryers with cooking utensils like tongs instead of their fingers. So basic hygiene is not being adhered to, imagine what’s going on behind the scene. Are they adhering to best before dates, appropriate poultry & meat handling?It is quite clean in there other than receipts, straw wrappers & crumbs on the floor. I’ve never seen it busy so can’t comment on how quick they clean the tables after use. There are self service kiosks where you can order & pay without using the counter but it’s very hard to customise or ask for specific pieces of chicken like breast or leg. This is not always honoured anyway. Easy to park as there is a small car park with about 20 spaces. Uber riders / drivers will take up all of the closest Spaces to the entrance as well as make their own next yours & on pavement outside. So try to park away from the entrance to avoid scratches to your vehicle. Open till 11 pm on most nights which is convenient. Only stones throw from Birmingham uni student accom so 90% of customers are students so you do get some silly behaviour especially from the groups. Try to go at non-peak times to avoid any rush from nearby retail park as it is based inside battery retail park. I’ve never seen the car park full but if it ever is you can park in battery retail park, I think both car parks are free for up to 2 hours But do check the signs as contracts change and may have...

Incompetent staff a lack of service.

Went in today, ordered an aero peppermint ice cream sundae, it came out and it was in a mini sundae tub. I explained to the staff that this was a mini size and not the size I had paid for. They were adamant this was the correct size, and apparently a mini was half of that. The manager got involved and told me they had been this size for the last 2 years, I explained to them I’d been to another local KFC and it was the bigger normal size, he said “good for you” in a sarcastic manner and refunded my whole order even though I only complained about the ice cream. Afterwards I looked for the rest of my order and it was gone and I was told I’d have to reorder.

So I reordered and this time a mini chocolate sundae just to see if their claims were true and very much not to my surprise, it was the same size they tried to fob me off with. I explained this to them and the manager, they told me it was smaller even though I had them side by side and they were exactly the same, filled to the same level as well. I told the staff that they had lied to me and after that I was ignored. Absolute joke of a team, clearly can’t handle customer issues professionally.

I’ve been to this location a few times and they never have coleslaw either. Furthermore on this occasion there was no boneless banquet on the order screens either.

Bit of a half arsed attempt at a KFC to be honest, taking advantage of the nearby students and their naivety.

I will not be returning and as a frequent visitor of the nearby queen Elizabeth hospital,...

I ordered 2 ricebox meal, the meal was served without drinks. I approached one of the staff, she asked me the reciept so I showed it to her. She rudely slid it back to me saying no drinks has been ordered, then she turned her back to me. When I tried to get her attention she was ignoring me. I lost my patience so I shouted on the top of my voice, all the staff and customers heard me. I said "it says on your menu ricebox meal comes with a drink", my wife calmed me down and she was the one who spoke to the manager. It was explained that only 2 ricebox was ordered not meals. The manager served 2 drinks to our table and said to me that If I have a problem all I need was to approach one of the staff instead of just shouting in public. I nearly lost my patience from what she said but my wife stopped me from making a scene again. Dear Selly oak KFC, The drinks that wasnt served was not the reason why I did what I did, it was the disrespectful and insensitive approach by the staff. If it was explained properly in the first place this would not have happened. I dont mind losing a pound or two, but the being ignored and being treated with rudeness that I...