The Square Peg - JD Wetherspoon — Restaurant in Birmingham

Went to the Square Peg yesterday 5/04/25 and what an awful experience, ordered food for the three of us and was told it will be 30 minutes wait and that’s absolutely fine, but after 50 minutes still hadn’t turned up, so I went to see the waitress and she said I’ll go and find out, she disappeared and came back 10 minutes later after I went hunting for her, she said out food went to the wrong table and didn’t reach our table ( very strange because we gave the table number on ordering food ) I said to the waitress that’s not good enough and I’d like to see the manager, she went and fetched the Manager ( Andy, someone who didn’t want to give his full name because of dater protection ) and the guy didn’t have a clue, he just stood there shaking he said we can do you another portion but that will be another 30 minutes wait.. by this time I was fuming and he recommend a refund, we couldn’t stay any longer because because we had a show booked.. awful awful experience and something I won’t be repeating, they only had one job.. just to...

The place could do with a good clean,to many tables placed to close together hardly any room to pass, sadly the norm now, more tables, more bums on seats ,more money in the till !!! with no concern for the comfort of the customer, the tables were not cleared of dirty plates and glasses and so we were moving them over to another table so we could be seated and l wiped the table with a wet wipe not good !! and no,staff were not busy serving just obviously couldn't be bothered or "wasn't their job" shame really as it is a city centre pub with good prices for food and drink a little higher than th "spoons"out in the suburbs but that's to be expected , Staff could do with customer care training and a smile would bode well and make you feel welcomed but alas l don't think this will happen,would l go back or recommend? no l would not, there are better venues around the city little more expensive to have lunch at but the customer service is better and l am not doing a member of staffs job when the place...

I went to The Square Peg on 26/9/21 and was annoyed with what I witnessed. My food order came without issue and the food was acceptable. Whilst I was eating I noticed the customer next to me having a full English breakfast with tea. At on point he got up to refill his tea and when he had left the table the waitress had come along and cleared his plate. There was no way she could have known whether he had finished or not and the customer came back very unhappy as he had not finished his breakfast. Then an elderly gentleman bought a drink paid and sat himself down. I watched the barmaid calling the gentleman but he couldn’t hear her. After several attempts of calling him someone told the man . He turned around for her to shout across to him he was 20p short in his payment. The lack of empathy and discretion was shocking for the sake of 20p. I was so upset for him. Finally a member of staff was bringing food round to customers was in a filthy shirt. I will choose not to use...