The Pepper Mill — Restaurant in Bradford

Passing by chance, I decided to stop for brunch, which was excellent. I had poached eggs on sourdough toast. The latter was a little difficult to eat with a knife & fork, but that is the nature of the bread when toasted. Tasted great though, with a perfect pot of tea. I ate upstairs, where there was a quiet, pleasant, Monday lunch atmosphere. Then I moved downstairs for a slice of carrot cake with coffee! The friendly, helpful staff were phenomenal. They remained cheerful no matter how many times they had to run up and downstairs, bearing orders & clearing away. One slight accident with empty pots didn't phase the waitress or make a dent in her jollity. I have deducted 1 star from my review simply because the building itself (with its protected Saltaire heritage status) does not allow for the kind of modification that would make it easier for both staff & customers, and more disabled friendly, i.e. a toilet downstairs & some means of assisting meal delivery/clearing away between floors. The toilet facilities upstairs are spacious though. People just need to be aware of the building constraints in relation to their needs before they book, which is no lack of willingness by the staff to improve, were it possible. That said, and having read other reviews, I am now feeling rather jealous that I wasn't passing in time for an evening meal! But the menu sounds so mouthwatering, I suspect booking advised. Definitely worthy of a return visit though. Highly...

We had been wanting to try the new restaurant since it opened, we’d heard that it was the same team that used to do the evening service at the lounge in Bingley so we knew the food would be excellent and we certainly weren’t disappointed. The restaurant is small enough to have the personal touch but not cramped, we had a table by the door in the window and it was perfect, the room was cosy warm and nicely lit plus the atmosphere and music was loud enough that you could talk without shouting but not so quiet you felt you had to whisper. We had booked an early reservation and were pleasantly surprised to find out that the early bird menu was available on a Saturday, it is very good value and we chose the octopus, and the goats cheese for starters and both had the steak for main. As you can see from the photos the starters were beautifully presented and very tasty, the steaks were huge and perfectly cooked, the pepper corn sauce and dauphinoise potatoes complimented it perfectly, although we were greedy and ordered the rosemary fries as a side, all of which combined meant no room left for dessert but they did look tempting. The wine was superb too as was the service, and all in all the meal was good value and we’ll look forward...

Eaten here a few times and it’s usually great

Visited today but left feeling quite offended after a food complaint on our table. We found a hair in one breakfast (which isn’t a massive issue, it happens sometimes), so just put the bacon it had touched to one side and ate the rest.

Never had a check back from a member of staff (could see they were busy) so just quietly mentioned it when they cleared the food. The server looked insulted by the comment, leant over the table and prodded the bacon to try find a hair. After pointing it out for him he claimed one chef is bald and the other is ginger so can’t be from them.

Went up to pay and the server just said ‘let us know next time so we can fix it’. Would’ve been a valid point if he’d checked back. Also claimed the hair was from the pig or the air, both valid reason but we were just looking for an apology rather than excuses.

In fairness the meal was taken off the bill, but we all left feeling like we had done something wrong. Didn’t bother arguing because at this point we just wanted to leave.

Hopefully I’ll be back for great food and coffee in the future, but someone definitely needs some training in handling complaints. Don’t take it personally or make the customer...