Browns Bristol — Restaurant in Bristol

Dear Peter,

Thank you for your response. However, I must express that it is totally unacceptable and shows no sincerity regarding my complaint.

Firstly, it does not matter how the waitress is rated overall. Her behavior during our visit was unacceptable, a point even confirmed by the manager, who admitted she should have offered us an alternative. Your support of her actions, despite this, is disgraceful and hurtful.

Secondly, you have clearly misunderstood my concerns about the receipt. We did not wish to pay for service and wanted to receive our discount. While we did avoid the service charge, we did not receive our discount due to the confusing explanation of the receipt. The complaint was not that the waitress never explained the bill, but that it was offered with no explanation and was only clarified when I asked, which added to the confusion. We never asked for a discount on the soft drinks; it was just included, but her misinterpretation of the bill meant we did not get the proper discount anyway.

Additionally, our complaint about the greens was not a matter of personal taste; they were not cooked properly. The table opposite us ordered the same dish, and their greens were visibly different, not tough like ours. When I picked up my greens, they were like cardboard, unlike the other table's properly cooked greens.

Your response clearly demonstrates a lack of understanding of my complaint and attempts to brush me off, much like the waitress did on Saturday. If the waitress is so highly rated and our treatment was so poor, I wonder if there was another reason for why she treated three African-Caribbean women that way.

Furthermore, I believe I am owed the £17 that was meant to be discounted from our bill. Offering a £20 gift voucher is not satisfactory, as it requires me to return to your premises and spend more money, which I am reluctant to do given this experience. How is this a fair resolution?

I would appreciate a more appropriate resolution, such as a refund, that does not necessitate another visit. I hope this feedback is taken seriously and that you communicate back with a...

My sister organised an Afternoon Tea birthday treat for myself and our younger sister as our birthdays are a month apart at Browns Bristol. My sister not only emailed and phoned to inform them that two of us are Vegetarian and that I cannot eat egg mayonnaise. They assured her that this would not be a problem and that they could accommodate our requirements. I would like say now that if at anytime they had said or emailed that this would be a problem then we would have gone elsewhere. We chose our fruit teas 2 arrived after an hour the 3rd tea arrived about 15 mins later than that after reminding them we were 1 short. When asked if it was the right flavour the waiter actually said the tea pot was on the counter they had smelt it and they thought it was the right one! It soon became apparent when we asked that there were no interesting alternatives to the meat and fish sandwich selection and that they were going to double up on the Cheese and Pickle and Egg Mayonnaise sandwiches for the Vegetarians which was going to be an issue and very disappointing. The cheese and pickle sandwich was pickle with a few grated bits of cheese, photo attached. The egg mayonnaise was not an option for me. They were all made with a margarine spread not butter. So, It seems they do not listen to allergy or dietary requests! The manager said that the kitchens do not have the facilities to make alternative sandwiches and we were offered no alternative from the standard menu, he was most unhelpful throughout our visit. We were never offered a refill of out teas, the staff sniff the teas to make sure it’s the correct one. The manager made no attempt of an apology and the two Vegetarian afternoon teas were barely touched for obvious reasons and to top it all we had to pay the mandatory service charge. I rarely write reviews and I hate to ramble but having had many lovely afternoon teas over the years please do not waste your money on one in...

It was over two years since my friend moved to London and we had eaten our final meal before her move, and planned annual revisits and last Friday we had the first opportunity to do so. Covud19 and other health issues had prevented earlier meet ups. We were both not disappointed with the new Al a carte.menu. I had scallops salmon and profiteroles.my friend had the mushrooms, vegetable pie and home made brownie. With a bottle of procesco the total bill with service was very good value. Thanks to everyone who kept the food coming will be coming back again soon ten months on and a return visit by friends from London ensured another visit. The menus on offer at the time of our booking allowed a great selection on offer. starters were prawns and mushrooms on toast. mains which were fabulous was the fillet steak and scallops the other main was the mussel's in a beautiful sauce. the fillets were cooked to perfection with melt in the mouth scallops complete with two sauces. we finished with an Eton mess with crumbling melt in the mouth meringue. the lemon posset was beautifully presented and packed with flavour. the drinks were prosecco and a chilled beer which was served in a chilled glass maintaining the correct temperature. instead of a sweet one of the party had a double expresso. the visit to Bristol to tell me a date had been set for the wedding and a great way to enjoy talking about the future complete with great food impeccably served with a smile on the face of the staff thank...