Slug & Lettuce - Harbourside Bristol — Restaurant in Bristol

A nightmare from the moment we stepped in. First our table was booked for 18:30 and was double booked, we had to then wait half an hour for a table big enough to be free. Once seated we asked for menus and nothing came, asked again and told to use the QR code, this isn’t suitable for a large booking so asked for physical menus again (but first was asked if I want the bottomless brunch menu, at 7pm?!). When asking how to order with the menu as it wasn’t table service, I was told we had to go to the bar, which was 6 rows deep at this point with not enough bar staff.

At this point we decided it was going so terribly and we were being completely ignored I went to get my £40 back which I had previously paid to hold the table as it was a large booking. Once again was told to go to the bar to get my refund, after queuing through the rows and rows of people I was told to go to the manager, with no direction to who this is, I went and asked who told me to go to the bar that I needed the manager, he disappeared and never returned. I was then left standing in the middle of the busy bar being completely ignored by all members of staff.

A friend then managed to get the manager, to which she took my booking reference and told me she would “immediately get my refund sorted and I would receive an email soon that evening”, I have yet to receive this email. However I would like to add the manager was the only helpful member of staff we spoke to, and was very apologetic.

If you can’t run the establishment to serve dinner sufficiently on a Saturday evening then I suggest you stop this all together if you can’t provide the service.

I have contacted the complaints department at...

Well what can I say considering it was a very quiet Sunday with less than fifteen people in the restaurant- bar and waiting staff included our experience here today was appalling!

The bar staff checking constantly with the tables ordering cocktails but for my partner and I who had a lemonade and a pint he was definitely not bothered asking if we needed a drink.

Food wasn’t hot surprisingly for an overcooked piece of fish you would expect it to be hot however this was not the case at all for mine or my partners. Chips and peas exactly the same… cold.

Considering how dead it was we had to wait for cutlery after the meal arrived so a warm dinner then the waitress couldn’t find any vinegar so she had to look around the premises making our dinner even colder. I could understand if it was busy waiting for cutlery or waiting on vinegar as they would have been rushed off their feet but considering it was a Sunday afternoon with football on with it being so quiet it’s just bang out of order to have had service like this.

Staff not really a care in the world what’s going on just with their heads in the clouds not attentive on the customers they do have. Stood around not doing anything just at the bar chatting.

Decor/cleanliness: Sticky table! Flashing lightbulb above our table one second it would work the next minute it would be off. The only highchair that we could see that was available was sticky and covered in food! We had to feed our son in the pram as it was too vile to clean with wet wipes.

Will not be returning to this establishment certainly would not be recommending! Get a better service and hotter food...

Visited for a social on the 17th June 2019. Never been here before. Had a look on Friday 5th June 2019 but couldn't get in even though I found it. Now I have been able to visit.

For a first impression many positives. Air Conditioned, so cool even in this heat. No Sports being shown, a major positive, less noise, less rowdy. Much more space and plenty of light. The toilets were like visiting Harrods, immaculate. Small tables and chairs, made it easy to circulate and no feeling of being crushed in a crowd or pinned in a corner.

A few minor points. The website doesn't give a favourable impression of the decor but I found it far better in practice. Didn't use the restaurant part or order any food, so no idea of that aspect. They do not give much information of what is available at the bar on the drinks menu from the website which is very strange and why I went to have a look if I could. No idea what Real Ales or Cask Mark Accredited anything were available no sign and a limited range on draught for a first impression. Heineken, Amstel and Guinness I noted.

Service was pleasant and efficient and certainly not crowded at the time either.

Prices are slightly more about 60p a pint more, £4.20 for Amstel, £4.80 for Heineken but again I note all charge a little more being City Docks, paying for the view and nearby water. Do keep in mind it is a more modern building in the style of a Docks Transit Shed. It is not a Waterside Public House like The Ostrich for instance.

A good first impression so I would...