Tikka Flame — Restaurant in Bristol

Visited here on Saturday with a group of friends and we had booked in advance. The service was quick, although ordering felt very rushed, with one person cut off before even finishing their order. Food, although looked nice, was unfortunately not up to par. The butter chicken lacked flavour and arrived lukewarm. We were also presented with two different sized portions of pilau rice. When raised with staff, members of our group were made to feel uncomfortable and staff were dismissive. One even sarcastically asked afterwards “Do you have enough rice now”. Thought it was a shame overall as the restaurant is in a nice location.

I can also see below that the restaurant responded to a review left by one of our party stating that we grumbled about the wait time. This is not the case. We did not complain about this, in fact the speedy service was probably the only good thing about this restaurant. They also did not remove the service charge for us, so it’s good to know that they are happy to lie to protect their reputation. I’d advise people avoid this restaurant as there are plenty which will offer better food and better service.

Update Response: Thank you for pointing out that you were incorrect in your previous response, in that we did not complain about the speed of service.

It seems you didn’t actually read my review because I did not complain about the size of the curry (This photo was included as proof that I dined in the restaurant, as I wouldn’t put it past you to claim that I didn’t) I mentioned that you provided two different portion sizes of PILAU RICE.

I note as well that no mention was made of the rude comment your server made, poor attitude of staff members and lying about removing the 10% service charge, which again I state YOU DID NOT REMOVE.

Avoid this restaurant at all costs unless you enjoy being spoken to rudely, called a liar, and like bang...

Having paid the congestion charge and parking to come to zaza initially but no room we found around the corner This TIKKA FLAME Indian restaurant.

There was 11 people only so hardly packed . So not busy.

We Sat & Look at menus 15/ min go by no drink waiter back and forth the tables v slow.

I went to loo and said ready to order, still didn't come over. 30 mins later my son had his beer ( I was told I had to wait for cocktails) ordered the offer two for £11 and told I had to have 2 the same... asked for a water in mean while no water, so sat without a drink over half hour!

Almost 45 mins later food order taken. !!

By time we finished the food we had been sat in there over 2 hours! This was my birthday meal. The other customers looked miserable not getting served quickly as just this one slow young man there in his own as we was finishing our food another member of staff came into work and the 2 girls that sat down much later than we arrived was served drinks and food almost instantly!! The food was good and hot but the service terrible !! We had to put more money on our parking ticket which then lended up going over £15!

Not the birthday meal treat I was expecting. Would of got better service in spoons!

Won't be going back paid...

10/10 for food and service. Highly recommend this place! What a find and what a pleasant surprise. Me and my mrs, walking through town looking online for the best curry houses in Bristol city centre and 20 feet from us is this place… we couldn’t of been happier. Took a chance by not checking reviews or even the menu. The moment we walked in the staff were very friendly and welcoming. The place was busy and had a real buzz to it. Authentic feeling with a modern touch decor wise. Food was delivered within a decent time frame given how busy it was but we drank most of a gorgeous bottle of Malbec while we waited with popadoms and dips.

The food…. Sensational. Sorry but it really was! We’ve visited India 4 times and travelled it for months on 2 of those visits and trust me, the food in this restaurant is THAT GOOD it took us straight back to that wonderfully country within the first bite. Neither of us could fault anything from on the plate 👌🏾.

Definitely going back when In Bristol next 100%.

Thank you to the staff 🙏🏿 we even had to tell the chefs personally at the end how good...