We went here yesterday for my sister's hen do at 5pm. We had pre booked a table for 9 and were given a table for 8 with one chair plonked on the end without enough space on the end table for 3. Annoying but not the end of the world.

We arrived STARVING after a busy afternoon of activities. I ordered nachos which arrived cold, soggy and with really mushy tasteless guacamole and tomatoes. I don't think its hard to get nachos right? I also ordered burger and chips, which were better although chargrilled burger was an understatement, with a side of their "pineapple citrus slaw". This contained white shredded cabbage, coriander... and that's basically it.

I looked around and around for a member of staff to come and ask how our meal was, but alas, nobody came. I ended up eating my food whilst still looking, because of said hunger. Eventually my friend called over to 2 waitresses having a chat together, politely calling "excuse me" and waving, to which she stopped talking and called across the restaurant "What?". We said we're not going to shout, so after a minute our original, elusive waitress came back. When I said about the slaw she said it didn't contain any actual pineapple, it was in the dressing apparently, even though there was definitely no dressing on my slaw - it was literally dry shredded cabbage, as the dry dish confirmed. So I asked "invisible pineapple then?" It seemed so as she shrugged and walked off. By the time we'd finished and she came back and inquired "how was your meal?" I replied "I've definitely had better" she replied "can I get you any more drinks?" and quickly legged it when we declined.

As my sister and friends finished their meal, I quietly slipped away to see if I could speak with the manager about my experience and two more members of staff asked me why what was the problem, so I told them, they apologised and said they would have a word with the manager. I waited for 10 mins, at which point we saw a man who looked like he could be in charge nearby and asked him over. He was the manager, he had no idea we had asked to speak to him or knew anything about my complaint and asked me again (in front of my sister and party what the problem was when I had been trying to be discreet in order to keep any awkwardness out of her afternoon) when I explained again, he just said right and walked off.

Las Iguanas gave us a big discount off our final bill (when it finally arrived as they continued to ignore us) and rightly removed the service charge otherwise they'd be getting 1 star. Not everyone's food in our group was terrible, but mine was, as was a couple of other people's. More than anything it has been a long time since I've been anywhere with such abysmal customer service. I really felt nobody in there gave a hoot. They were a bit busy when we arrived but it didn't last long. I was very disappointed with our experience and would avoid in future.