It was my first time at The Bristol Loaf yesterday and I was a little disappointed after hearing so many good reviews and recommendations. The cake and coffee was lovely, however the service was very poor. After we sat down, we were given a brunch and drink menu, however, we were just after a pastry I saw on their Instagram and a coffee. I went up to the counter to have a look at the cakes and pastries as I wasn’t interested in having food. Because the pastries weren’t listed on the menu and there was a queue forming in front of me, I stood in the queue to ask whether they had the pastry I was after. The second I queued up, I had an angry waiter come up to me and just stay ’It’s table service here’ in a rather unpleasant voice. I made my way to the table and wanted to ask if it’s the same case for pastries and I only managed to say ‘I wanted’ before he rudely interrupted by saying ‘it’s table service here’. I found the picture of the pastry online and asked whether they still had it because I didn’t see it at the counter. He just said ‘no we run out’ in the most unenthusiastic way, I then asked for a cheesecake that I saw on the counter and he said ‘we run out’ without even checking. He then turned around and checked and said, it’s still there and I asked whether I could have it. We ordered this one slice of cake and coffee and had to wait a while before he came back to us. The payment was weird as well because he didn’t take the payment right away, he just came up when we were in the middle of eating. His manner was awful and I’m usually not the one to complain, but he really ruined the experience. I’ve worked in hospitality for quite sometime myself and I know that it’s not always easy but at least being polite would be nice.