Three Brothers Burgers — Restaurant in Bristol

Very tasty burgers, indeed! My only criticism was that the bun was a bit soggy (maybe our burgers were on the pass for awhile before getting to the table?), would be nice if they warmed 'em up a bit, too.

Bit of feedback on the ordering system for whoever's in charge, the actual service was fine and friendly - but the technology isn't streamlining the process.

Annoyingly, there's a QR code/web based ordering system - which means each family member (sans smartphone) all need to scroll through the menu before ordering - pretty painful.

After finally creating the order with the web tool - you're whacked with a 10% service charge - no idea why (Sunday trading, perhaps? It better not be for this awful system!)? There hadn't been any real service up until that point, as we found ourselves our own table - after waiting to be seated, as instructed by the sign at the entrance. After standing there for a few minutes, the guy behind the bar said we could sit anywhere we wanted - no problem, it wasn't that busy anyway.

After the shock/annoyance of the service charge (why not build it into your prices??), you're then prompted to provide a tip - this is before any real interaction with any of the service staff.

We then get a text notification suggesting that our order hasn't been received - but it goes on to explain that "Your payment was successful". Bizarre.

Then a young fellow comes out to reassure everything is fine - the order has been processed and all is good in the world. No problem - he's polite and friendly - all good. No drama.

The food comes out - great - delicious, everyone happy! Then I see the exact same tray of food coming out again with the same waitress who already delivered our food 5 minutes earlier...

She calls out my name and I point out that we already have our food - she trots back to the kitchen with 70 quid's worth of burgers that'll either go in the bin or to the staff?

Either way - this doesn't seem like a particularly smooth operation, I've waited tables - tips are are earned and service is normally charged for large groups or on bank holidays - this was neither. What's the story?

Also - what's wrong with good old fashion table service? Maybe there's a generational disconnect - but I can't see how the technology (in this instance) is helping the customers...

There’s something about Bristol. Maybe it’s the casual cool of a city that doesn’t feel the need to shout about itself. Or maybe it’s just that you can get a bloody good burger and chips for £7.95 without having to remortgage your flat. Either way, I found myself, somewhat improbably, on a weekday lunchtime, perched by the harbour with a mate, a mutt, and a boat-based burger.

Yes, a boat. Because why the hell not? At Three Brothers Burgers, the kitchen floats. The food doesn’t, thankfully—it arrives on solid plates, promptly and with a smile from the sort of staff who actually look like they want to be there. And the punters? Packed in. Nattering, munching, part of the scene. There’s a warmth to it all, quite literally if you’re under the canopy on a blustery day with a hot bag of chips and a dog at your feet.

The burger? Juicy. The chips? Crisp. Salted like a sailor’s beard. It’s not your rare-breed, dry-aged, truffle-oiled £24.50 central London fare, and thank God for that. This is a proper burger. Unpretentious. Honest. You eat it with your hands, not your phone. And at £7.95, it’s practically a public service.

Is it the best burger I’ve ever had? No. But then again, the best burger I ever had was in a Saigon dive bar at 3am after six bourbons and a bad decision. Context, as they say, is king. But this? This was something different. A sense of place. A sense of purpose. A sense that restaurants can still be part of a community and not just an Instagram backdrop.

So yes, I’d go back. And next time, I’d bring a bigger appetite—and maybe...

Visited as a pre booked group of 9 on a Saturday night. Arrived at our booking time of 6pm and was told to wait outside and queue with those that hadn't booked, ended up going in 25 minutes later. Once seated we waited for 30 minutes to have our order taken before asking someone if we could order food. The waitress came over and said "i was told you wanted to order food?" While waiting for food some of us went outside to smoke...the doorman then refused to let them back in unless they phoned someone from the table to come get them....weird. One person ordered a gluten free meal and another ordered a vegan meal...these were brought out separately to everyone elses and were specifically told that this was the vegan and gluten free meals. The rest of the food was brought out on a large tray and dumped at the end of the table leaving us to try work out what was what, meaning that quite a few of us are unsure if we actually got what we ordered. Shortly after starting to eat my partner noticed that his beef burger looked very much not like beef. My vegan friend then took apart his burger to see that it was beef... When we tried to speak to staff about this they tried to argue that he had picked up the wrong burger but this burger was specifically given to him stating it was vegan. This is totally unacceptable, if it was an allergy giving the wrong food could have killed them. The food was very nice but sadly the lack of care from staff ruined the night. There were also a large group of men shouting constantly and doing coke in...