First ever visit to Cardiff, went in Vodka Revs and can honestly say I will never be back.

I ordered three double vodka redbulls and one double gin and tonic, barman who served me a told me I had to go up the other end of the bar to pay £35. So naturally I went up to the other end and paid, upon walking back to where he was making the drinks (it was quite busy so the bar was two or three deep) a group of lads turned away from the bar after being served, I looked upon the bar and saw one gin and tonic, I said to the barman “where are the vodka red bulls?” He replied “I gave you them, I’ve served you” to which I had to explain that he had not given me my drinks he had put them down to a random group of people whilst I was paying at the other end of the bar.

Their attitude was terrible, repeatedly telling me that they’d served me my drinks, at this point his female colleague came over and stated that he’d served me and it wasn’t their problem.

Revs was obviously very loud, and as a hard of hearing person it was difficult to communicate with her without having to raise my voice to be heard. She then proceeded to press a panic button on her side and security was called, a completed over reaction on their half.

I was then asked by security to go outside, so I calmly walked out and explained the situation to them. To be fair they took my side and agreed that the bar staff had completely over reacted.

After making my group wait outside the manager was then called and I explained further what had happened. He seemed less than bothered. Rightfully so, it was a busy rugby night and this should have been handled correctly by his staff. After further waiting he stated that he would refund me but we weren’t allowed back inside because I had “shown signs of hostility and frustration”.

The waiting and the accusations of causing an issue had put a dampener on our rugby win so we didn’t want to go back in anyway. I’m just furious that I was made to feel like I’d caused an issue when they themselves had failed at doing their basic job of serving me my drinks?

I wouldn’t go back again, besides spoons is cheaper and at least you get given your drinks….