Namji Xscape — Restaurant in Milton Keynes

I already praise ambience and food. Sounds like more of praising lovers. But if you pin point abt how you felt, not humble to atleast listen point of view, as if one review is going to ruine restaurant!!!!!and blame game sounds childish.......😃😃😃😃😃 I already talked about food restriction of family member in advance, nobody told that need to ask permission. Replying is also like a strict teacher commanding student....anyways noone really cares...... Family of three, visited Namji. Awesome ambience, authentic Indian food. It was all in house prep, and portion size was decent. Overall good experience. But, I had a different experience or feelings to share. The lady who was talking to each customer by visiting their table, very sweet gesture. while talking with people, asking them about ordering less food quantity, or realizing them that "you are really ordering very less!!!" felt little weird (sometimes your expressions talks louder). Normally, every hotel has a set table with quarter plate for starters and later, when you order main dish, waiter normally replace quarter plate with main plates. Here, nobody changes dishes, we assumed they might serve food in quarter plate (which was still okay as we ordered few things only), the lady came and ask, are you okay with these plates? and we thought that here they might serve food in quarter plate or may be who ordered less food, they get only in quarter plate!! (we already felt inferiors by host questionings about ordering minimal dishes). Later on I have seen other tables were having main dish for main course and I went to counter and took plates myself and set to my table. I requested waiter at least 4 times to give spoons, same, I went to counter and collected them myself (that too, after gently waiting for 20 minute at least!!, and there were only 3 other families in hotel, it was not too rush even). I appreciate the kindness of owner as they make it up by serving free ice cream for my little one. Few things to add, asking customer repeatedly about their order? - sounds like - realizing that you are ordering very less. After a while suddenly coming to table and start conversation in Hindi, Alaaas........sounded like, these guys might not be good at English!!! so lets try Hindi.....That made me laugh inside......yeah it was my birthday so finally someone made me laugh....... it is not that everybody's eat large portions so please do not make them feel inferior by asking about their order. people might like to explore step by step by ordering fewer things. you should be okay with that. Not everybody is fond/favor/ habituate of drinks with their food, asking them 2-3 times sometimes make them awkward. (most of Asian restaurant, I felt this, if you are not ordering starter and drinks, they make you feel like poor who can not afford these extra dishes!!!) Many Indians are Vegan/Lacto-vegetarian, who always have limited choices on menu and obviously not going to order those big chunky dishes, be easy with them, we really exist in this world. People might prefer to have their dinner with less distractions and within themselves quietly, interacting sometimes feel like examiner on head and need to answer...

On Wednesday, I went with friends. We were seated quickly due to the little crowd. Only food was given. After reviewing the menu, we ordered, but the service made no recommendations. He didn't warn us about not enough food. Since it was likely a mistake, we didn't mind requesting a beverages menu.

After 10 to 12 minutes, our apps arrived. Pricing was exorbitant for portions, and presentation might have been better. Our starter was a plain, bland salad. I had the idea the salad was used to make the dishes look larger. The appetisers weren't great or bad. Too much oil and false food colour turned the appetisers dark crimson.

After we finished the appetiser, a second server asked if we wanted to use the same flatware for the main meal. The main dinner may have used the same flatware. A new waiter gave us larger main plates. After our apps, we waited 15 to 20 minutes for our main dish and drinks. I was the only one whose bread wasn't done. After the bread arrived, the curry was cold. As I was going to help myself, I noticed my dish was wet and asked for a new one. My bread wasn't hot; it felt like a tabletop. I bit eagerly knowing it wouldn't disappoint. It was spicy enough for individuals with a low spice tolerance. I noticed the curry had a lot of oil. Seeing lassi served with a straw surprised me. It lacked the advertised sweetness and was quite thin. The lassi was bad. Avoid the lassi. We wanted a Punjabi-style lassi.

When we asked for the check, the server disregarded us to seat those waiting. After 10 minutes, a new server brought the check. Then, we departed.

Once during our appetisers and again when the check came, we were asked if everything was fine. We spotted the kitchen door open and a man washing dirty dishes. Please help. If lassi weren't so watery and tasted like Punjabi lassi. First impressions are important, but it says a lot if fresh vegetables are used to fill up the starter portion. We had no server, so I saw a staff member grab a bottle and sip from it. This is terrible business.

Food - 3/5 Ambience - 4/5 Service - 1/5

I mean, seriously, do you have any idea which table you're referring to? Surely you must mean a different table. At the very least, double-check that you're referring to the correct table. I have never complained about having to wait for meals, despite the fact that it takes me an hour to prepare an entire meal at home and wash all the dishes afterwards. Never once did we even suggest a discount, and what do you mean by "we were challenged"? The term "langar" is one that I am familiar with. To what extent did we use your services? After finishing our meal, we paid the bill in full and walked out of the restaurant feeling dissatisfied. The term "flatware" can also refer to cutlery. I meant to say "bill" when I really said "check," which is the American spelling. None of us ever expected anything for free when dining at your establishment. We made no demands for a price cut or implied that anyone on your staff was in danger. We know how to communicate with the personnel because most of us have worked or are now working in customer service. Although dishwashing is an absolute necessity, it need not take place in plain...

Absolutely terrible! We were so excited to try this place. As soon as we got here and sat down, a waiter came over to us and told us to look after the kids and make sure they don’t hurt themselves with the cutlery! We told her the kids are fine (only my eldest had the cutlery in his hands and he’s more than capable of holding them and not hurting himself!!) after insulting us she walked away! Absolutely terrible! I got up and walked straight out! Edit to reply - yes I did get up and walk straight out, if she was worried she should have been polite and actually told us what happened in the past instead of being rude and telling us to look after our kids which we were doing! You should be ashamed of yourselves! Telling me it’s an untrue account and it’s our loss?! Are you joking? This shows you don’t know a thing about good customer service! Yes please post the CCTV! My son is more than capable of handling the cutlery! And we were right there keeping an eye on both kids!! We had just sat down!!! I’m honestly shocked if you think that that was good customer service! I had searched you guys and was genuinely excited to try your food! Honestly disappointed and even more so given your response at the restaurant and now to this review! You should own up to your mistake and instead just apologise instead of telling my husband it’s fine if we want to leave and go! And the cheek to say ok clear the table?! We would love to take this further and clear and misunderstandings as clearly we’re on two different pages!! Edit: you guys are an actual joke. I never write bad reviews, but all this, even your response, wow! I walked out because I was left feeling uncomfortable, hurt and embarrassed. Her tone of voice, facial expression and rudeness is what made me want to leave. I on the other hand responded to her nicely and said they’re fine. My ego? Wow. My kids safety? I ALWAYS make sure my kids are fine. I was told NOTHING of what happened in the past with yourselves. You spoke only to my husband so please, correct yourselves. Defame yourselves? Your responses have done just that. I’m honestly shocked, but I hope anyone reading this and any past comments by other customers experiencing the same rudeness can see and judge themselves. I thought my husband spoke to the manager? Whoever he spoke to didn’t care about rectifying the situation and didn’t care if we left. That’s not what I call...