Domino's Pizza - Cheltenham — Restaurant in Cheltenham

This branch of Dominoes is the most disappointing experience ever. We have had multiple bad experiences with food, but this time the service was just too bad. The shift manager, who was an Asian dude with a turban (specifying this only because we are not allowed to take the names), was extremely rude and gave us the worst customer interaction. When asked for a garlic dip that very clearly came with our order, he kept on denying to give us even after pointing out the menu itself where it was clearly written. His next response was this very rude "I have been working here for 3 years", which I'm not sure how it is relevant to me as a customer. His impolite way of saying "I'm giving it now but pay for it next time" was so inappropriate as we did not ask him for a free profuct or anything. We paid for the entire order and the price included the garlic dip. This particular person whenever we have met with him instore has never been very pleasant but we have not interacted with him much to report this. But this interaction was just plain unpleasant and disrespectful. This is not just about the garlic dip as we did recieve it but only after he showed so much attitude to us and pretended as if we were begging to him to give it to us for free. PS, please note, we are Asians as well, and we were not even in the slightest rude or disrespectful to him. So we do not understand why he had to respond...

I have spent 20 minutes on and off the phone with a member of staff to tell me they can't find the address on their system. So I ask if I'm with in their delivery range and the response I get is " yes we do delivery". After further phone calls which were deliberately left to ring I was then told that they were not sending a driver to a place that apparently didn't exist. To which I then asked again if I'm out of their delivery range. I was again met with the same reply. Its as if their staff have no idea on how far their delivery range is or even if they care. If I was told that I was outside the delivery range straight away I wouldn't of wasted 20 minutes making phone calls and trying to " find the road that I'm on and the address." Also the mannerism of the staff that I was communicating with was appalling she was assuming that i didnt know where I lived with her ending call without giving me a reason as to why I couldn't place an order repeatedly, forcing me to call back again and again. The only reason I would go there now is if it was the only place open and then I wouldn't be too hopeful on...

First of all that don't deliver to where I live which I think is pathetic and when I book the order online and they tell me to be there at a certain time I made sure I was there on time but when I arrived was made to stand there for ten minutes as my order was not ready and by the time it was ready it was past the collection time by 20 mins then they have the ordasity to try only giving one garlic pizza bread instead of two I mean I would understand if they were busy but I was the only customer in there further more the manager was rude and there is no parking around that area only double yellows.So i made a comaint online about this and was told they will get the franchiee to contact me directly ie:the manager so they prank called me once so it looked like that have rang me to discuss this with me and when i rang back they said they had the wrong number?I have made an effort since this to avoid this store and i advise you do the same.Bad store all around wont be...