Domino's Pizza - Edinburgh - Stockbridge — Restaurant in City of Edinburgh

AVOID THIS BRANCH AT ALL COSTS. Terrible appalling and rude customer service. Ordered Pizza as in Hotel for work. Pizza arrived in good time but the driver didn't follow the rules that Dominos has on delivery. He handed me the pizza, and wasn't wearing a mask or gloves. I got to my room and opened the pizza box and straight away saw a long hair. I immediately telephoned the shop and they were very defensive and denied it was from one of their staff. They did however ask for a picture and when they saw that confirmed they would process a full refund. I asked if they could drop off cash when passing but they said they couldn't. The next day the owner rang and said he was cancelling the refund as I hadn't let them take the pizza back, which was a total lie. He was told as much by me verbally and by email. This matter is still not resolved almost 4 months later and the branch have failed to contact me despite Dominos head office asking them to on numerous occasions. AVOID THIS BRANCH...

HORRIBLE!! Ordered online and waited about an hour, after which I called and they asked for a UK number (we're US citizens visiting Scotland and only have a US number). When I told him we don't have one, he put me on hold and when he came back he said the driver had a tough time finding the place, but on his way now. Waited another 30 minutes then called again, but they'd pick up and hang up. I kept calling until another branch answered and told me they won't deliver to non-UK numbers. So, we walked over at 1130 pm to get our pizzas ONLY TO FIND OUT THEIR LISTED HOURS ARE WRONG AND THEY'RE ALREADY CLOSED. They really should be out of business. Why weren't they honest about the delivery from the beginning?! Why did they hang up on me?! And, why can't they keep their hours straight??!! An amazing experience in Scotland,...

Ordered a delivery and it was taken a wile so I called up and asked where it was on the way I was told it was out for delivery and would be about 20 min I asked if it would be hot and fresh when it got to me as the shop was only 10 minutes from where I was. The "manager" told me it would be, I said if it was going to be cold I didn't want it he again said its just out the oven and on way to me. 30 minutes later it arrived cold and dry so I called the shop and asked for a fresh one they said no theres nothing wrong with it so i told him i just wanted my money back and they can just them to come back and collect there pizza i jow been told by Stockbridge and by leith walk shop I'm not getting my money back so food has kow gone in the bin and I'm...