The Bakewell Pudding Parlour — Restaurant in Derbyshire Dales

Terrible customer service - walked in kept waiting 5 minutes with two servers in front of me not serving anyone and two other young girls walked on by before taking my order. After ordering a sandwich and tea for myself and tea and cheesecake for my wife, we proceeded to sit outside to enjoy the sun and view. After 20 minutes, the sandwich still had not materialised so I enquired back inside to its whereabouts. The manageress making sandwiches and receiving orders knew nothing about my order and the young girl behind her who originally took my order showed no remorse, made no apology for forgetting it and continued to have the bad attitude of a self indulging, spoilt little girl who had no regard or respect for people. They asked what I had ordered and when I said I wanted it on brown bread, they said they had run out of granary bread. This poor service and non awareness was clearly exemplified whilst sitting outside waiting for my sandwich, where at least 7 or 8 couples or more had walked in and then walked out again. One group of 3 women went in and out twice with one member making 3 attempts or laps before deciding to move on. We chuckled while in amazement how bad the customer service really was! The amazing thing was the place wasn't even busy except for the traffic going in and out unnoticed or based on their poor attitude or...

We bought a batch of mini Bakewell tarts and a large one. We started to eat the small tarts with great anticipation! We were very disappointed! The mini tarts were dry and tasteless, so decided to return the large tart unopened for a refund as this was going to be a gift and didn't want to chance it. The staff were very dismissive and refused to taste their own product. They seemed to have conflicting stories! "freshly baked today" another saying "freshly baked yesterday" Anyway we eventually got a refund for the large tart and threw the remaining smaller tarts in their bin. Perhaps they were having a bad day but on this occasion they let us down. We then went to The Old Original Bakewell Pudding Shop on Rutland Square, these...

So went in this afternoon, ordered 3 filled white cobs (prawn, tuna, ham), Bakewell pudding and other treats. The guy couldn't wrap up our sale quick enough. No room to order in a steady manner. What we received was a Bakewell tart.. not a pudding and the cobs are just meh ... I lived in Bakewell and used to go to this shop for a sarnie(cob) and they were FILLED! Salad almost falling out, plentiful filling to go with it. What we received today was a dry, unbuttered roll that wasn't white roll, was a wheat mixed seeded rolls and pitiful amount of filling. Absolute fail with everything we ordered... How did it become this bad? .

Honestly I kid you not Subway what you order you get and they are filled!

Please...