Cafe Giardino Lakeside — Restaurant in England

Good food and coffee but awful customer service from a lady manager / staff who was very rude by questioning me and trying to intimidate me when I rightly and justly asked for a refund for being charged for drinks that should have come with the kids meal. Her colleagues agreed I was correct but she would not listen to them. She was extremely unfriendly, all over refund request, which was as agreed by another colleague who gave me £3 refund and said he will bring me the remaining £2. When I hadn’t received it, I asked for my receipt and the £2 promised a gentleman staff politely said yea of course as agreed earlier but this lady interrupted and spoke to me in a condescending tone and very unfriendly facial expression. What should have been a nice experience for my me and my sons ended in a horrible and uncomfortable feeling. I wouldn’t go back again that’s not what anyone should experience when spending their money. All over £5 refund request -my...

Very disappointed with this cafe. Charged extra for oat milk coffee and not one plant based snack on the menu. I am Vegan and the staff were very dismissive saying that they don't serve vegan food as it would have to be kept completely separate. I understand this, but to not have any pre-wrapped plant based snacks makes no sense. On suggesting this to a staff member she replied that the cost would be too high for them to make a profit, surely that would be the choice of the customer? ! I will not be returning to this cafe and they will go out of business very soon if they choose not to offer any plant based food. This is the first place I have come across who do not offer a plant based choice. This tells me all I need to know...

I endured a strawberry milkshake today at this cafe. Now let’s just say it wasn’t my favourite. A good milk shake requires a flavourful taste the whole way thru leading to maximising satisfaction all the way. Unfortunately this milkshake only tasted good in the last couple of sips meaning my satisfaction was decreased. I would recommend adding some more flavour to your milkshakes in order to maximise the taste throughout and use syrup that can maintain consistent thru out the shake. I hope this is good advice. Furthermore I would like to say that the coffee was good my nanna had a flat white which came with two biscuits which I thought was good Value for money despite me not knowing how...