Caffè Nero — Restaurant in England

Was in the High street in Weston Super Mare with my Mum (86) who had an appointment. As we were early and the sun....for once! was shining without a cloud in the sky. I noticed the Coffè Nero. Nice name. Anyway it had lots of tables and chairs outside and a few were available so I went in and my Mum grabbed a table. We both chose Cafe latte not sure about the spelling as I usually have a Cappuccino. Anyway the lady behind the counter was very friendly and helpful and explained what a latte was and it sounded good. As she was preparing them I looked around and the layout and design was really nice with a mixture of modern and antique, pictures and posters on the walls,tables and cubby holes filled with groups and everyone was chatting. She put the china cups on saucers and asked if we wanted sugar. I have type 2 diabetes which surprising to read is increasing dramatically. I asked for Saccharine and she put enough for 3 people on the tray. I went out and we sat in the sun and the coffee tasted really good. It was a perfect place to sit and watch the world go by. I would recommend this place to everyone who has time to kill or to rest their legs. We didn't eat anything but there was a plethora of buns and cakes and also other delights. Well that's my review and I couldn't fault it. It's on the left as you walk down the high street across from Boots the chemist or near enough. The summer will give them alot of business but I'm sure there will always be a space inside and out as coffee doesn't last that long no matter how good it tastes....

Normally, I quite like this Caffè Nero, but on this occasion I visited I found the service to be poor. There was a long queue and the girl behind the counter was trying to get the attention of the manager for the entire time I was in there waiting, because she needed help as it was busy, I was in there for at least 10 minutes, when I left, she was still trying to get the attention of the manager. The girl behind the counter was very apologetic about the wait, and i felt sorry for her having to struggle all on her own whilst she had to deal with a big queue. The drink was very tasty, as always and the girl behind the counter was friendly. But there needs to be a better form of...

Many thanks to the lovely staff there-I went to get a soya latte to take to my girlfriend (lactose intolerant) at work, but they were still waiting for the delivery of their plant milks, so they explained, apologized and offered alternative drinks, then offered (as a one-off because of the late delivery and because my girlfriend works just up the street) to make it and take it round to her when the delivery arrives. Then the delivery suddenly arrives so they could do it anyway! But the offer and willingness to help was still very...