City Wall Wine Bar — Restaurant in England

Bar staff were great, a gentleman was so amazing and started the experience so well but the dj organising karaoke was ready for a fight. She needs to learn the difference between someone genuinely being unaware and someone trying to cause an issue. I brought up the fact I didn't hear what she said when i didnt know a song wasnt on their list and her response was 'dont start that, i told you but you walked away' (because I didn't hear her due to the loud atmosphere, god forbid if someone is hard of hearing) and 'carry on and I will cancel everything for you for karaoke' even though I had explained the situation to her and even had to justify several times that I wasn't being assy and was just confused, which she couldn't care less. Her customer service alone ruined the night and she needs to learn to be more patient, especially when working in a pub knowing people will get drunk (even though I was sober). Her attitude from the start was horrific, she was waiting for the opportunity to use any power she had is what it felt like. I'm not one to write complaints but if she is that miserable at her job to want to start an argument with a customer, she should find a new job. I have told every uni student I know to spread the word to not come here. I know as a business that might mean nothing but she needs to learn proffesional attitude at work. Shes not on a night out, she is working a job. She was so rude from the get go, no ability to defuse any sort of situation and instead escalate it. It's disappointing as the night was going so well and her talking to me like a piece of rubbish on her shoe was so unexpected, it was so shocking it ruined the night. So for future, if someone walks away, they probably didn't hear you considering most people at the pub (which i spoke to that evening to clarify my point), just thought u were to hand over ur ticket to request karoake and leave the dj area.

Please provide more customer service training for this staff member, the rest...

Really hard to dislike this place, I've now lived here for a year. They do comedy nights, jazz for the older gen every single week, doggy brunches. If you hit it Friday night you may be in shock. The cocktails whilst questionable are some of the cheapest anywhere. £9 for two cocktails between 6-8 pm really can't be sniffed at. It acts as sort of a mini club to the casino rooms where people pre-drink on Fridays and Saturdays. The burgers in here are amazing I've had them home delivered and ate in. Again looking at the place with it's light up bar and 10 Cactus jacks for £10 you would struggle to believe. They also have the Gillingham street angels food shack out back with some really nice cheap eats that goes to a good cause.

The garden could do with a little bit of TLC, would rate it 4.5/5 if I could. Only reason it loses the 1 star is can't imagine myself taking a family member for a nice meal there, there is always a very strange odour and finally not to sound too snobby but you get some...

Because of this place I left Rochester with a bitter taste.. I spent a really nice time in Rochester (a few hours of visiting the small town) but it ended bad. We were thirsty and we thought of buying a couple of drinks before we return to London...and first I asked them if they do take away because I am in a rush. They said yes, everything good ‘till the bodyguard said that we were not allowed to leave the place with the drinks. I went to the bar to solve the issue but they said we could not go and we need to stay inside to drink them. My child and my dog were outside waiting for me to go.. Then I asked them for a refund because I didn’t have time to stay, they were rude and unapproachable...they didn't take responsibility for this at all...I don't...