Pending review

Disappointed

We visited pre-pandemic and absolutely loved the kanafa and service was brilliant which impressed us. However today was a great disappointment. We called before hand to find out their closing times and travelled all the way from London just to relive our favorite dessert.

We entered the shop and my son 8 years who had just come out of the car after a 2 hour journey, sat on the seat with his legs up trying to message his pins and needles in his leg, the owner (lady) quickly asked him to put his feet down. My son is aware of etiquette's, he would have sat properly if you gave his a few minutes.

After this welcome, the owner (lady) quickly took our order, no real customer service at all. She was busy, I understand that, but the same busy as the last time we visited and received good service. We sat and waited. When the order was ready she called us over to the counter to collect.

Desserts - We ordered the kanafa with pistachio and dates, 2 finger waffle and a mint sunde. The mint sunde was literally vanilla ice cream with a few mint chocolate flakes. The waffle was ok. The kanafa, the dessert we drove 2 hours for was a massive let down. Last time it was nice and warm, however this time served cold. I told the owner and she said its depends when the kanafa is made! Umm I'm sure she heated it up last time!

Service - we were asked to come and collect the food from the counter, however two families came after and they had full table service, why not for all? I'm not one to moan about this, but the general service was very poor.

My husband did share our disappointment with the owner. Unfortunately after the experience we had, they have lost a customer. Maybe they don't care as they have a regular customerbase, but I hope they can learn from their mistakes and make the next family who drive from afar welcome.