Franco Manca Windsor — Restaurant in England

I visited the Windsor store with my partner and daughter this evening. After being seated and waiting 15 mins without any contact my partner went to the back of the restaurant. He queried why there was arguing between staff going on yet no one has approached us to take our drinks and food order. It was fairly quiet and there was a commotion going on between staff. Then a tall south Asian boy with floppy hair spoke in such a rude manner to my partner.He squared up to him and challenged him. He was aggressive and rude. My partner then asked for the manager who was there and stated he was the manager. My partner asked if he had heard how he had been spoken to. He did nothing to rectify the staffs attitude or make any apology to us. We stated we were leaving and the manager clearly had no care for us as customers but also had no control over his staff. It was the most disgusting treatment we had ever encountered. We are residents of Windsor and have lived here for over 30 years and as a 60 year old man to be spoken to in that manner was awful. He was upset all evening about the way he was spoken to. I suggest your management and staff have more care for customers and have the decency to try to apologise and deal with things that occur in the restaurant in a professional way. We are shocked and upset about...

Franco Manca is the one of the few chains in the UK offering Italian taste and it is my usual place of choice when it comes to pizza, BUT yesterday 18/11/2023 I experience very poor quality of service from the manager and I decided to raise this publicly hoping that someone will take some action!

Together with my wife and our 7 months years old child drove to Windsor for pizza. We wanted specifically to go to Franco Manca. When we arrived with a pushchair around lunchtime the male manager (I did not take a name), approached us informing that there is no space (despite some spaces being available). We accepted this and asked for a solution (booking a space for us, coming back after some time or anything similar). The only answer without any initiative to help was: we do not take bookings and we can't guarantee a space if you come back in 15 minutes. It was done in a very unfriendly, unhelpful and unpleasant way! We went somewhere else.

The main point here is that I always liked this place, but I felt that when we arrived with our child we were kicked out by unfriendly manager who couldn't care less.

I hope that my review will be picked up by more...

Absolutely loved my experience at Franco Manca Windsor! The food was top-notch — fresh ingredients, perfect sourdough base, and that unmistakable wood-fired flavor that makes every bite memorable. But what truly stood out was the service. The staff here are not just polite — they genuinely care. It’s rare to come across such warmth and dedication in the hospitality industry these days.

From the moment we walked in, we were greeted with smiles and looked after with real attentiveness. The team made sure everything was perfect, offering recommendations and checking in just the right amount — not overbearing, just sincere hospitality.

The atmosphere itself is cozy yet lively, great for a casual lunch or a relaxed dinner. It’s the kind of place that doesn’t try too hard but still gets everything right — from music and lighting to the speed of service.

Places like this remind you how much people matter in making a restaurant experience special. The food was amazing, but it’s the people who made the visit unforgettable. Franco Manca Windsor sets a high bar — and I’d absolutely come back again.

Highly recommended if you’re in Windsor and craving...