Gourmet Grill — Restaurant in England

I'm writing to express my profound disappointment regarding a recent order, which starkly revealed the deceptive practices of this business. Deceptive Business Practices The primary registered business at this address is "Gourmet Grill." However, to sidestep negative food and service ratings, they operate under several additional names on platforms like Just Eat and Uber Eats, including "Wanna Smash," "SoBe Burger," and "Slutty Buns." This constitutes clear false advertising, exploiting a loophole to mislead customers. For instance, "Slutty Buns" offers an identical menu to "Wanna Smash," just with different branding. I've attached screenshots to substantiate these claims. Our Frustrating Experience My family and I, long-time Windsor locals, were curious about these "new" food establishments, despite a lingering unsettling feeling. Our past experience with "Gourmet Grill" had been unequivocally bad – poor food and service that led us to avoid them entirely. Unfortunately, my gut feeling proved right when we ordered from "Wanna Smash," only to discover it was the same underlying business. The delivery was prompt, but upon opening the package, we found one burger was missing. When I called the establishment, I was met with laughter (audible to my girlfriend via speakerphone). An employee then repeatedly instructed me to contact Just Eat, despite my explanation that the packaging seemed untampered with. I offered to pick up the missing burger, but they initially hung up, then called back to say they had no driver, suggesting I place a second order through Just Eat to get the missing item. I reiterated I would pick it up myself. Confrontation at the Venue Upon arriving at the address, I couldn't find "Wanna Smash." I eventually located it inside "Gourmet Grill." Presenting my Just Eat receipt, I was met with shocking nonchalance from the manager and staff. They reluctantly started preparing the burger, absurdly accusing the Just Eat driver of stealing it. The manager rudely interrupted my attempts to clarify, insisting it wasn't their mistake. Frustrated, I directly questioned their use of multiple business names and the false advertising, especially since we specifically avoided ordering from "Gourmet Grill." Both staff members fell silent, unable to provide an explanation. I left, taking photos of the venue and menus to document their misleading practices leaving the burger behind.

Please avoid!

P.S. Please tell "Tamara" to calm down with the fake reviews to boost your website rating... shame. P.S.S. Also got to Just Eat - they have sorted my missing item. Hopefully they sort your false advertisement as well before someone else to knock on the door......

If you're looking for an outstanding burger or grilled chicken in Windsor that won't break the bank, Gourmet Grill is a great option. This casual eatery offers a variety of dishes, but the burgers and grilled chicken are definitely the standout items on the menu.

The burger I tried was juicy, flavorful, and cooked to perfection. The patty was thick and generously sized, and the toppings - lettuce, tomato, cheese, and bacon - were fresh and added a nice balance of flavors. The bun was toasted and had a nice crunch, but was still soft enough to complement the burger. Overall, the burger was one of the best I've had in Windsor and definitely worth the price.

The grilled chicken was also excellent. It was seasoned well and cooked to a perfect tenderness. The chicken was juicy, with a nice char on the outside that added some smokiness to the dish. It came with a side of fries, which were crispy and flavorful.

What I really appreciated about Gourmet Grill was the quality of the food, despite the affordable prices. The portions were generous, and the flavors were well-balanced. The service was friendly and efficient, and the ambiance was casual and inviting.

Overall, I would highly recommend Gourmet Grill for anyone looking for an outstanding burger or grilled chicken in Windsor that won't break the bank. The quality of the food is excellent, and the prices are very reasonable....

I have tried Gourmet grill years ago and I was severely disappointed with the quality of the food. This evening on Just Eat I saw that the place has a new name "Wanna smash" and I thought Gourmet has finally closed down and something new has opened.

That is not the case.

FYI Gourmet grill also operates as "Slutty Buns", " Wanna Smash", "Patty Guy", "SoBe burger" and who knows how many more. All of them operate in the same place - Gourmet Grill. How desperate can you be?!

Unfortunately, they forgot to make one of the two burgers we ordered. When asked on the phone about it, we were met with a laugh and dismissal, like we are joking with them. Horrible treatment from the 2 staff members on shift this evening.

Had to physically go ourselves to the restaurant to pick up the forgotten burger as no drivers were available apparently.

Do not eat...