Paris Wine Bar — Restaurant in England

Where to start… first, let me tell you to avoid at all costs. We visited for a joint birthday, and was greeted with a rude reception to start. We waited about 15 minutes before even given drinks menus. They were then taken off us to give to another table before we’d even decided what we wanted! The food took a long time to come and the order was wrong. The food was OK. Extremely overpriced and quite dry. Hair in the chorizo and a raw piece of chicken isn’t really what you expect. There was smashed glass on the floor also which caused my friend to have an injury which actually resulted in needing stitches. The staff didn’t even say sorry for this. You can smoke outside where people are eating which although pretty gross for non-smokers; one of our party wanted to do. She asked for an ashtray from the neighbouring table. They became very rude and hostile and began to shout obscenities at members of our party. The staff were awful in handling this, as the perpetrators were “regulars”, we were treated as though we were the perpetrators, despite spending hundreds of pounds in the restuarant and also doing nothing wrong. The lady manager (blonde clip in pony tail) continued to make the situation worse, by further causing a scene calling us disgusting and horrendous in front of all other customers. When we left, she came outside in the street to shout and swear down the road at us whilst we were walking away! We were completely in shock. It’s really sad as it had the potentional to be a lovely dinner setting. Other tables also left following this incident and shared with us how awful the service and customer service shown to us was. It totally ruined the night of everyone in our group. Some even leaving to go home crying and scared. Disgusting place

EDIT - Please note their reply is a lie. The broken glass was reported and there was no abusive behaviour. The security even agreed they did not know why they had been called out. “Erratic” is a word I find extremely rude. Upset is the only word I would find appropriate. Absolutely disgusting no accountability is being taken and we are being...

Wow what can I say love this place for many night's out. We often pop in for a nice glass of wine 🍷 after work too. All the staff are very friendly and helpful. They now know what drinks I have and offer them to us as soon as we arrive in the bar which makes me smile . At weekends the bar is always busy but Emily the Manager and Jay does their utmost to find you a table if available. I learnt to book in advance especially on weekends. The atmosphere is buzzing with people enjoying themselves. The food is good we generally love to have a selection of dishes , picky bits like the cheese board and garlic bread olives etc to name a few. They cater for all tastes in food and drinks.I like the cocktails and sometimes nice to try the different ones . Last time I visited the bar I saw how awful some of the customers spoke to the staff which was not deserved or nice to witness . They work hard to please the people who are there. Hence why I am writing this revie due to the rude people who expect too much from others in a customer service role . I have worked hospitality and run a business myself and know 12 hours on your feet is no joke . .All the staff work hard to please everyone so just to say you're all appreciated whenever myself and my friends visit this beautiful wine bar. Keep smiling guys....

Seems to be a theme here as a local (250 yards away) my sister and I thought we would pop in as we had always had good service especially when we took our mother before she passed away. I guess everything changes in life. First to be met with 3 rude and unattentive staff who would rather clear an empty table than serve paying customers (mistake 1), then a waitress would rather fan out menus delightfully on the table behind us and then chat with locals (I am one) rather than serving us (mistake 2), then when we asked for another glass of wine, even though there was supposedly table service we noticed that the attentive staff had left them at the bar (mistake 3), when I attempted to provide feedback to the staff I have never been met with such rude and entitled behaviour (mistake 4), I would encourage your staff to perhaps go on customer service training if you do not wish to haemorage customers. For someone who has frequented your establishment for 10 years I am dissapointed with your staff and the total lack of service. I am unsure how long you will last with your current staff. But all the best with the...