Peri Peri Hermanos — Restaurant in England

While in the past I have enjoyed the food and no complaints on that just the service could have been improved for how I was treated today. I struggle with anxiety and going to places on my own. I’m trying my best now to fight that and took my son who is 7 with me after school to get something to eat. I paid at the counter with my card and my son ran to sit down so we could dine in. I needed to go to the toilet so I asked my son not to move or talk to anyone so he stayed where he was. While in the toilet it sounded like someone tried to enter or knock. This made me think it was my son needing me then it happened a second time so I rushed. When I open the door the woman staff member is stood outside saying my payment hadn’t gone through. This invaded my personal space and caused a panic attack as I also have autism. I wore my sunflower lanyard to show I had a hidden disability. I went to the counter to find out why my payment hadn’t gone through while my son was still sat on his own. At this point I noticed a notification on my phone my bank app showing the payment had indeed gone through. I showed the two woman at the counter my app and proved I had paid. They were confused and I wasn’t going to pay twice eventually they said it’s fine and I went back to sit with my son. The food arrived and was served to us at this point my son has my phone from watching kids YouTube and the manager comes up to me and says their is a issue with my payment it hasn’t gone through. I had to take my phone off my son and once again prove I have paid. He explains he wasn’t around when this happened. I felt so stressed about the situation that I rushed my food and took my son and I home and broke down. I didn’t get to enjoy my food because I had a overload and this event drained my energy. The issue was their technology not me. They should have been more mindful and I should have got an apology and it shouldn’t have happened...

After attending a site meeting in the City, I decided to call in for my lunch having noticed the franchise had recently opened. My first impressions from walking in, was that the premises was really clean, well lit and very well presented with consistent branding. The owner Faruk (very friendly and helpful) suggested the chicken strips with a mild peri peri sauce, as I don’t do too spicey, so I went with his recommendation. The price was very reasonable, the service was quick and it was all wrapped up in a well presented branded box within a branded paper carrier bag to take away. Very stylish and a good touch.

Having got home, the size of the portions struck me first as they were very, very generous. The 6 chicken strips were huge and the peri peri sauce, a beautiful vivid yellow colour with accents of red and green chillis.

After getting stuck in, the chicken was perfectly cooked and was beautifully succulent and very, very tasty with a nice hint of background spice. Perfect. The chips were spot on, lovely and crispy with garlic and chilli dips that helped to push my taste buds over the edge.

All in all, Hermano’s know exactly what they’re doing and provide very well priced, generous, tasty portions that deliver on all fronts. There’s loads of choice and the staff are really friendly and know their menu.

Call your friends, family, work colleagues as there’s a new Sheriff in town.

You will not be...

Giving 1 star for overall service and 1 star just for having Parmos on the menu. We ordered 4 meals for delivery but only received 3/4 of the order as they missed the fries off 2 of the meals. This seems to be a prerequisite for Hull takeaways so these guys are blending in just perfect. I did ring to ask if they would sort it out but all they could offer was delivering the rest of the order when they next go out. Could be anytime so we weren’t willing to let the rest of the order just sit there going cold. Asked for a partial refund to be told “we don’t do refunds, we only do food”. They obviously aren’t keen on repeat customers either. The so called manager was a bit rude and could definitely do with improving his customer service skills. As far as the food goes, the Parmo was in comparison with a Manjaros, (not a good thing in my humble opinion, cooked over a candle) definitely soulless and seemed to be topped with that bought in a tub/packet mix béchemel mixed with flavourings. The chicken wings are definitely the cheapest of the cheap too, mainly gristle. If it’s chicken you’re after, Nandos. If it’s Parmos you’re after Arabisc Parmo are...