PizzaExpress — Restaurant in England

I never complain about food but there is always that first time. We went to Pizza Express for lunch today. 2 adults, 3 kids. The girl that was serving us was not customer service focused. Not happy, abrupt. That's fine. Maybe bad day. Ordered food. Took ages to get it on the table. Kids food was fine. I ordered lasagna. I am not fussy, I never complain but what I got was not lasagna. Between 3 sheets of pasta was some kind of mixture and there was no beef in sight. It looked like half digested slurry that to taste better was covered in enormous amount of cheese. When I was asked is everything OK, I told the girl that no, its not, that there is no beef in the dish and it does not look like lasagna. She shrugged her shoulders and said do you want a new one, but just to let you know that it will be same as thats how we get them from producer, frozen. I politely suggested to pass feedback to kitchen but she said kitchen can't do nothing about it as it comes like that from provider. She asked do I want anything else and when I said no, because I lost appetite, she shrugged her shoulders and went off. I am not Gordon Ramsey, but that was not lasagna. I doubt if I ever go...

5th January 2024 update.

I called LOGAN to serve us. He even remembered me from my previous visit to that restaurant.

He was very curtious and helpful, accommodating my special requests.

He got us hot water to drink as requested.

He then took my wife's and my order.

Chef CLAUDIO took on the mantle to create the dish for me. I am talking about the Calzone Nduja. What was presented to me was perfection. It was made extra spicy for me with generous Nduja sauce. Logan remembered my conversation with him on my previous visit about the lack of variation in the salad and this time salad included halved baby plum tomatoes.

This was undoubtedly the BEST Calzone I have ever eaten at any Pizza Express, it fact it is the best one I have ever had from any restaurant.

My wife's Duo Romana was cooked to perfection. She thoroughly enjoyed all the favours.

I will definitely be looking to be served by Logan on our next visit and have my Calzone cooked by Claudio.

BRAVO to you both. I sincerely hope both of your get high recognition from your management for your excellent customer service today.

Thank you for a...

Me and my partner came here because we had a gift voucher for pizza express. The food was good but the first problem was there were fly's all around us. I have added a picture of a fly on my partners drink. When we went to pay we told them we was going to use a gift card what was fine. After 5 minutes or so the server came back saying the card wasn't working and he was going to get a manager. The manager told us gift cards ain't working since the morning. I told them no one had told us about gift cards not being able to be used and there is no signs. If they had known since the morning why not let people know. Other restaurants in lakeside always have signs up if there is problems with payment or food missing from the menu. If we couldn't use the vouchers then we would have gone somewhere else. What would of happened if we didn't have any other form of payment on us ? Really poor from the management. They said we could complain to head office and get a voucher as compensation... What's the point of getting another voucher, I already have one. Won't be coming back...