Quilligan's Café Bar — Restaurant in England

I've been going here regularly for years but today they have lost my custom. Ordered food for myself and 3 children, 1 being a salad that was half a bowl of raw onions and 1 being a kids mac and cheese. By the time the bowl of lava had cooled enough for the 4 year old to eat it the rest of us had almost finished and she said it doesn't taste nice. I tried a piece and it had a very funny taste to it. Unfortunately the staff don't ask how your food is and trying to grab one from across the room is nigh on impossible. So I went up to pay and said that she hadn't eaten more than 3 pieces of pasta from the bowl as she didn't like it and could they remove it from the bill. I was told that no they wouldn't remove it as I should gave asked for something else. I explained that it was still bubbling when it came out and was far too hot for her to eat and we were done by the time it was. She then told me that it's not policy that staff ask how food is and up to me to chase staff around as they don't remove items from the bill. I then said OK well I'll take a kids meal to go then and she just walked away from me! I have a physical disability so don't have the ability to "chase" staff around. The woman was unnecessarily rude to me and I won't be returning, or taking my many visiting friends...

I am a regular at Qulligans; however, I will not be returning. Today, myself, my partner and her children had to leave due to being made to feel extremely uncomfortable to stay. When receiving my food, the usual that I order, chicken in tomato and garlic sauce, the meal did not come with the usual sides. On the menu, it states the sides that come with the chicken, but some reason today, the meal came with mushy peas. Upon receiving my meal, I was prompt to explain how my meal was wrong, to which the waitress (in a arsey attitude!) to say that is what I order is correct saying that I had order a roast chicken instead of baked, but yet the chicken was baked, the usual sauce was with the food but in a gravy jug. Plus on the menu, I checked to see and there was only one item, not two like the waitress said. I politely asked if I could have a veg side (which is stated on the menu). Now I can appreciate that mistakes do happen, but what I don't appreciate is being slagged off by the staff, as the were literally stood behind me collecting the food for other tables. I find this highly unprofessional and rude. My partner didn't even finish her food, as she felt that uncomfortable. Such a shame, use to be a nice...

Very disappointed Soup had no taste so I asked for it to be changed to a prawn cocktail which they did no problem and it was nice the mains came I had lasagne which was 3 layers of pasta with a bit of minced meat and lashings of tomato soup not enjoyable at all (cut down on the soup add a bit of cream into it 100% improvement) portion of chips which were cold and unable to eat. No one came to do a check back on our food and no one came to clear our table for the 50 mins we sat finishing our drinks although there were plenty staff chatting at the otherside of the restaurant. All in all have used this place for a long time before they moved and the food was always top notch. Came once before since they relocated and it was OK so I thought I would give it a second chance sincerley wish I hadn't! Upon paying for our food I told the woman on the till that we couldn't eat the chips as they were cold her reply...well you should have told someone...sums the service up in one sentence really none existent...so sad used be...