A fortnight ago, my family and I went on holiday to Blackpool to celebrate mine and my husband’s 24th wedding anniversary. We have previously had pleasant and joyful experiences at this restaurant and did on our last visit in June 2023. However, this visit was deeply disappointing. We visited on a Tuesday with the hopes of purchasing the half price steaks for our anniversary dinner with our two daughters. My daughter and I went up to order and asked for the steaks as they were on a deal that day. We were informed by the man who was working the bar at the time (he himself was completely lovely and is not at fault in this situation) that this deal was available in the upstairs area only. We explained that I am disabled (I have severe mobility issues including spina bifida and others too long to list here, as well as using a mobility aid) and would be unable to use the stairs to get to the other part of the restaurant as there is no lift. We asked if it would be possible to have the food downstairs as it would otherwise be impossible and the man at the bar went to check with the chef. Once he returned, he said that we would have to go upstairs as the chef refused to allow us to eat this downstairs and it was not an option to put through on the till downstairs. My daughter offered to go upstairs to pay and collect the food but the chef also refused this as people downstairs may also want this offer downstairs if they see our food. This was confusing, as not only could they be informed that an exception was made because of accessibility but everyone in the downstairs restaurant (apart from us) had already ordered or been served their food. This experience was disappointing and exclusionary. What we hoped would be a fun family dinner became an embarrassing and distressing experiences as I was refused service because of my disability. Not only this, but it is important to note that a platform has been installed on the ground floor with a high step, meaning this area is no longer accessible to me and there is no longer a disabled toilet. I waited a fortnight to post this as I contacted the restaurant directly in the hopes of them rectifying the issue or acknowledging and making improvements based on this feedback. However, I am yet to receive a response and therefore felt it important to share this and save other disabled people the experience of not feeling welcome here. It is shameful for a business to act in such a discriminatory manor as this once beloved restaurant becomes a place to avoid now my family and I no longer feel welcome.