Spielburger — Restaurant in England

Wow! One of the best burgers I have ever tasted. I almost always get a burger at restaurants and so I have a reasonable appreciation as to what a good burger tastes like.

Food The food was served promptly on a tray well in keeping with the style of the restaurant. I had the "The 1216" burger which is advertised as a favourite since December 2016 (easy to see why).The potato scraps with the harissa mayo on fresh brioche buns made with a well textured Aberdeen Angus burger made this one of of the best burgers I have ever tasted. I suspect that that the number of delivery collections (3 in one hour) is a good gauge of the food quality.

Atmosphere Atmosphere of restaurant was excellen, I loved the style, all done to a high standard with the benches very comfortable. The music is often an forgotten aspect of a good restaurant and they had it spot on, chilled upbeat set at the right volume. The view onto the main road is nothing special but the curved glass made it seem somewhat cool.

Service Service was probably the weakest point here, Possibly because it was 8pm on a sunday. That's not to say that it was in any way bad, I just found it to be acceptable. Friendly with nothing...

We entered the establishment to find the "manager" having a heated argument with the Deliveroo driver about where he stores his bike, not an ideal first impression - We took a table and sat down. Absolutely zero acknowledgement from any of the staff. Waited for 5 minutes and then asked if it was table or bar service.

Then, we were informed by the "manager" that they weren't actually open? Despite the door being unlocked, kitchen making food etc. He was extremely rude and arrogant.

I'd really avoid this place unless you like being ignored, talked down too and blatantly lied too by staff. If I could give it zero...

Dreadful. We tried to order at the counter because no one came to take our order, were told to sit down and wait for a server and were kept waiting another 20 minutes. They were out of almost everything but we’d waited so long we didn’t have time to leave and go somewhere else. The food then took aeons and we were served up a burned pizza, the quality of a supermarket oven pizza, half the size and 4 times the price. Everyone else around us was also complaining and I’ve been told by others since that it’s always so understaffed that it can...