The Hideout Cafe Kitchen & Bar — Restaurant in England

Arrived and ordered drinks. Menu for adults and children brought to table. In the company three adults and three children aged 7,4 and 2 years. Ordered drinks for all which arrived and were correct 😊 Food ordered kids pizza for oldest two, chicken goujons for smallest. Gourmet burgers for two and adult margarita pizza ordered for seniors. 5 meals arrived, all kids and the two burgers for two of the adults. Waitress said my burger wasn't what I ordered ,I replied if it's been been made in error I'd eat it but would wait if she'd brought it to wrong table! She went off to check. She came back and said she was new and it was indeed what I'd ordered. I said I hope she was having a good start at the restaurant. I started eating the burger and the other adult was a good way through his. I concluded that it really wasn't my ordered burger but nice anyway ! The kids and other burger eater were finishing and I was nearly through mine when my wife said I wonder were her pizza was, a margarita,simple dish! Called waitress and she said she'd find out, no apology at all.She came back and gave wife said pizza and stated that the chef was new and had burnt his first attempt! She also said this pizza wouldn't appear on bill. Wife said the pizza was ok, but where was the Coleslaw or chips or salad. We waited for to finish and realised that the car had only a small amount of time left and was parked in the south of Scarborough. Called waitress over asked for bill , it duly arrived, wife checked it and found several items extra to our order. Waitress went off to check, I followed 5 mins later to be told they hadn't cleared till from previous diners and all would be ok in a moment. I paid the revised bill but stated I couldn't check it as I hadn't my glasses. She took ages to generate the bill. I showed the bill to wife she erupted and said it's not correct still an item we hadn't ordered. Irate I strode back to till and declared loudly that ' this is rediculous you've still not got it right and what did they ever get right!!!' Girl working till protested everything had been alright! NO Apology! Patron at another table said ' there was no need to raise my voice, I said there was told him to keep out of it. Then, turning to the girl, behind till said loudly hurry up and give me a credit for value as my car parking ticket was running out. She replied I wouldn't get the credit unless I lowered my voice, also said that she wasn't obligated to give credit at all. I protested she didn't know anything about the law and would get on with it. I asked if she was the manager ,she nodded and said I'm standing in! I said more training in customer relations needed and and staff should know dishes served,chef to be given cooking skills or knowing how to set oven timer so as not to burn stuff!!! I asked her name, she replied 'Meg' , on asking her surname she said only one 'Meg' employed here then paused then said 'Dillenger' . I said she was being supercilious and could she get on and generate the credit. She didn't hurry but appeared to slow down. Credit given!!! Alleluia!! Eventually we left the restaurant! No ticket on car thank god! Won't be be visiting this establishment...

DON’T SIT OUTSIDE!! The look of the place is amazing, the menu has a decent selection! But that’s all just show, as we found out yesterday! Sat outside on their impressive and comfortable up cycled cable drums. It seems the outside to this place is their forgotten space service wise. Even though the place was empty outside and only half full inside. It took forever to get the menus and drinks, then 45 mins to get 2 salads. One of the salads was a warm goats cheese salad that had taken so long to be brought out that the cheese was stone cold. When the salad was brought out I asked for another drink, I waited over 10 mins for the drink to be brought so I could comment about the cold re congealed cheese. The salad was whipped away saying it’s only meant to be warm not hot, but this was actually as cold as the salad! Another 10 mins later the same salad and the same cheese that had been removed pinged in a microwave dumped back onto the salad was brought back to me! The salad was really just 4 large uncut salad leaves, hand full of rocket and some cucumber no dressing on the leaves, and a small wheel of goats cheese! I paid £2 extra for some chicken which was a poultry amount! ( pun intended) £14 in total for a very disappointing salad! Speaking to several other dinners and customers that had been sitting outside, their experience mirrored ours! Such a shame as it looks like the owner has tried to make the place a success but is been let down by the kitchen and...

We stumbled across the hideout and thought it looked nice and called in for a family meal. First we ordered wine and received a glass covered in lipstick, they changed it straight away when we asked for a clean glass. I ordered the garlic and pork sausage tray my husband ordered the brisket and the kids both had pizza. when the meals came, I was a shocked to see that my adult meal costing £12 with a large sausage, fries and slaw was smaller that the kids meals… Bearing in mind that the kids could also order sausage, we asked the waitress if this was right? Apparently the kids only get half a sausage with their meal, costing £6 more? Her response was “I don’t know what you want me to tell you?” I tucked into the very tough skin of the sausage, although tasted ok, not wanting to complain further I ate most of the sausage. I then realised that the sausage didn’t really taste like garlic and pork and had a red tinge. I asked if I had received the correct sausage? The waitress went to ask and was told yes it was garlic and pork. We didn’t argue because it seemed a little pointless after I had eaten most of it. We paid the bill and left. My husband said his meal was Ok, although the brisket was supposed to be spicy. One of the children enjoyed their meal. Overall not happy, made to feel like we were just complaining for the...